LJ 3550 COLOR

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  • otuvak
    Trusted Tech

    100+ Posts
    • Aug 2010
    • 102
    #1

    LJ 3550 COLOR

    Getting 41.5 errors on this machine. Have not worked on this machine before. Paper trays are set correctly(bypass and tray 2 on this machine). Manual points toward media sensor(ps5) first. Just wondering if anyone has seen this issue before on this machine. Thanks for reading!
    Tags: 550, bypass, color, errors, issue, manual, paper, sensor, set
    • prntrfxr
      Service Manager

      1,000+ Posts
      • Apr 2008
      • 1627
      #2
      Re: LJ 3550 COLOR

      Can you print a config page at all? Does it happen from both trays? If the config page prints, what does it say for tray paper size? If it happens from both trays and you can't get it to print, follow the steps in the manual. Make sure the paper size matches what's in the tray, if it's happening with only one tray. (cold reset may help with this.)
      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

        Comment

        • otuvak
          Trusted Tech

          100+ Posts
          • Aug 2010
          • 102
          #3
          Just tray 2. Tried running ten through each. Tray 1 worked fine tray 2 would give error.

            Comment

            • prntrfxr
              Service Manager

              1,000+ Posts
              • Apr 2008
              • 1627
              #4
              Re: LJ 3550 COLOR

              What size paper does the configuration page say is installed in tray 2?
              Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                Comment

                • otuvak
                  Trusted Tech

                  100+ Posts
                  • Aug 2010
                  • 102
                  #5
                  Letter. 8.5x11

                    Comment

                    • otuvak
                      Trusted Tech

                      100+ Posts
                      • Aug 2010
                      • 102
                      #6
                      Re: LJ 3550 COLOR

                      Media sensor that I wanted to try isn't available from HP, parts now or laser pros. Talking with laser pros they were suggesting pick up unit for tray 2.

                        Comment

                        • prntrfxr
                          Service Manager

                          1,000+ Posts
                          • Apr 2008
                          • 1627
                          #7
                          Re: LJ 3550 COLOR

                          I'm more apt to agree with them. P/u asm can cause this problem and it is something more frequently ordered. If the pick up asm doesn't get the paper to the next sensor in the appropriate time or if it moves too slow, the printer may give a paper size error. What is the part number of the sensor you wanted to try? I see if we have it.
                          Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                            Comment

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