laserjet m9040

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  • bonnie750
    Trusted Tech

    250+ Posts
    • Nov 2007
    • 302
    #1

    laserjet m9040

    Hello i've got a duplex problem on a m9040. it calls a 13.11 code and paper is stopped in the duplexer. I have swapped the duplexer and still no go. Does anyone have a paperpath diagram for this machine showing the duplexer paper feed in/out? the manual is very sketchy.

    Thanks

    Bill
    Tags: code, connections, duplex, duplexer, feed, manual, paper, showing, stopped
    • prntrfxr
      Service Manager

      1,000+ Posts
      • Apr 2008
      • 1627
      #2
      Re: laserjet m9040

      There isn't a paper path diagram (usually is for every other machine). I do have a few questions:

      1. Where is the page stopping in the duplex unit? Leading edge? Trailing edge?

      You can use 2 screwdrivers to trip the switches in front and watch it work with the door open.

      2. What is the actual error code? There are 9 different 13.11 codes. Go into the event log and see what the code is. If it is 13.11.00, does the message say: "Jam inside duplexer" or "Jam inside left door"?

      3. What tray were you printing from? Does it matter if you print from a different tray?

      It can be duplex unit, connections to DC controller, DC controller, PIU, fuser, or diverter that can cause these issues.
      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

        Comment

        • bonnie750
          Trusted Tech

          250+ Posts
          • Nov 2007
          • 302
          #3
          Re: laserjet m9040

          Hello again
          l.e.f. page stops in duplexer at right hand end, ie lead edge just exiting duplexer another page will be hanging from the duplexer at the left hand side,
          sometimes falling between the left lower end cover.It looks like the motor is not reversing at the right time. no damage to paper.I had to leave tonight and couldn't spend any more time . sorry don't have full code,left log at customer's.jam inside duplexer and jam inside left door have both been called.
          it doesn't matter which tray is used.
          just wanted to be ready for a return visit tomorrow.
          .All sensors check ok. Single-sided copies are ok. It's looking like a dc controller type fault.

          Bill

            Comment

            • prntrfxr
              Service Manager

              1,000+ Posts
              • Apr 2008
              • 1627
              #4
              Re: laserjet m9040

              I think so too. Please post what eventually fixes it.
              Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                Comment

                • otuvak
                  Trusted Tech

                  100+ Posts
                  • Aug 2010
                  • 102
                  #5
                  Re: laserjet m9040

                  I have had this problem after replacing fuser. I replaced duplex and still got sam problem. Put old fuser back in and duplexing worked fine. If you have one to bring along it worth a try! Good luck!

                    Comment

                    • bonnie750
                      Trusted Tech

                      250+ Posts
                      • Nov 2007
                      • 302
                      #6
                      Re: laserjet m9040

                      Thanks for that.I can take one from another machine on site.


                      Bill

                        Comment

                        • ucinn
                          Trusted Tech

                          250+ Posts
                          • Jun 2009
                          • 383
                          #7
                          Re: laserjet m9040

                          Originally posted by bonnie750
                          Thanks for that.I can take one from another machine on site.


                          Bill
                          I have also had the fuser cause this.. we use rebuilt and sometimes they just don't work that well.

                            Comment

                            • bonnie750
                              Trusted Tech

                              250+ Posts
                              • Nov 2007
                              • 302
                              #8
                              Re: laserjet m9040

                              It was the dc controller. Thanks for the interest guys.

                              Bill

                                Comment

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