[Error Code] hpljc2025 replace roller message

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Hi Everyone

I installed a hpljc 2025 about a week ago to my customer but now a message has come up saying replace roller. i managed to rectify the fault by turning on and off, i have noticed another thread on the forum regarding this but no one has found the cure. if anyone out there knows what is causing this, please help.

all the best
Paul

[prntrfxr]

Re: hpljc2025 replace roller message

Yes it is a common problem.

No definitive cure from HP. Some suggested items below have helped some people:

1. Update driver
2. Update firmware
3. Perform Permanent Storage Init
( 1- Turn off the printer. 2- With the printer off, press at the same time the right arrow button (>) and the Cancel button (X)
3- With the previous buttons still pressed, turn the printer back on.
4- Keep the buttons pressed until the message <Permanent Storage init.> appears on the printer. When you see this message release the cancel and right arrow buttons.)

4. Change the paper settings to the following:
(These settings need to be changed only in printer using ToolboxFX or EWS.

* Do not change/modify any settings in printer drivers. Leave the printer drivers with default settings.

In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Plain
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g

In Paper Out Handling:
Select Specify Time and Action.
Paper Out Time: 0 Seconds
Paper Out Action: Override

In System Tab and Print Quality:
Power-On Calibration: 60 Minutes
Calibration Timing: 168 hours

Note: Tray 2 and Tray 3 availability will differ based on Models. )

5. Change roller