Has anyone seen this problem??? (8x11 plain paper)
Symptom 1
During a print (or copy) job the device will stop and display a "load Paper" message for that tray (in my case tray 5).
The tray DOES have paper. After re inserting the tray the device may or may not recognize the paper in the drawer. The paper lift motor can be heard but paper is not always recognized? Although, it does seem to recognize the paper about 80% of the attempts.
Symptom 2
During a print job from that same tray there will be some prints that mis-register. Example; the registration varies about an inch or two from the lead edge and the last inch or so is continued on to a second page.
Symptom 3
Blank pages inserted in to print jobs from that specific tray. The number of blank sheets vary from one to five at a time.
Symptom 4
Getting size mismatch error on error log list, 41.3
Work done,
Replaced paper detect sensor, replaced all feed rollers, checked that feed rollers were installed correctly and clicked in. I am using genuine HP tray tires, all three. Torque limiter has been replaced. Tray lift is working.
Thoughts,
I have two same models with this problem. Luckily i am an in-house tech at one of our local hospitals and they have 85 of these models deployed and a backup of 6 machines so i was able to swap entire trays. I will soon get both of these trays into a loaner machine so i can continue troubleshooting.
Just wondered if any of you may have seen this before and have an idea of what the solution may be.
Nothing on the HP forum, but hey, this a better forum and that's why I'm here!
Thanks for your help
Symptom 1
During a print (or copy) job the device will stop and display a "load Paper" message for that tray (in my case tray 5).
The tray DOES have paper. After re inserting the tray the device may or may not recognize the paper in the drawer. The paper lift motor can be heard but paper is not always recognized? Although, it does seem to recognize the paper about 80% of the attempts.
Symptom 2
During a print job from that same tray there will be some prints that mis-register. Example; the registration varies about an inch or two from the lead edge and the last inch or so is continued on to a second page.
Symptom 3
Blank pages inserted in to print jobs from that specific tray. The number of blank sheets vary from one to five at a time.
Symptom 4
Getting size mismatch error on error log list, 41.3
Work done,
Replaced paper detect sensor, replaced all feed rollers, checked that feed rollers were installed correctly and clicked in. I am using genuine HP tray tires, all three. Torque limiter has been replaced. Tray lift is working.
Thoughts,
I have two same models with this problem. Luckily i am an in-house tech at one of our local hospitals and they have 85 of these models deployed and a backup of 6 machines so i was able to swap entire trays. I will soon get both of these trays into a loaner machine so i can continue troubleshooting.
Just wondered if any of you may have seen this before and have an idea of what the solution may be.
Nothing on the HP forum, but hey, this a better forum and that's why I'm here!
Thanks for your help
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