LaserJet P2055dn Tray one feed problem

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  • travi
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jan 2008
    • 129

    #1

    LaserJet P2055dn Tray one feed problem

    I have a customer that is having a problem feeding envelopes thru tray one. The roller and pad were changed by another tech in our company. Paper feeds fine. When feeding envelopes it looks like the envelope is not being lifted high enough and hitting the paper guide. Both springs for the lift plate are attached. The customer has had the machine for three years and i just now started not feeding envelopes. Thanks.
  • Brett207
    Technician
    • May 2011
    • 35

    #2
    Re: LaserJet P2055dn Tray one feed problem

    Hi,

    I would start by trying a different type and brand of envelope.
    Envelopes can be notorious for feeding problems, and as you probably know, many manufacturers have very concise specifications for envelopes and other media for their machines.

    Also all OEM's recommend that special media (i.e Envelopes) should never exceed 10% of the total output of the device. If the device is feeding plain paper with no problems, and if a different type / brand of envelope feeds OK, then there is probably no real fault in the device.

    Good luck.

    Comment

    • mo0651
      Service Manager

      1,000+ Posts
      • Apr 2009
      • 1054

      #3
      Re: LaserJet P2055dn Tray one feed problem

      I agree with Brett207....Have seen cheaper, thinner, curled edges on new envelopes. Helps if the lay them flat for a while and put a book on them.

      Comment

      • travi
        Trusted Tech

        Site Contributor
        100+ Posts
        • Jan 2008
        • 129

        #4
        Re: LaserJet P2055dn Tray one feed problem

        So both of you would tel the customer, "The envelopes you have used for the last two and a half years don't work in this printer now."?

        Comment

        • mo0651
          Service Manager

          1,000+ Posts
          • Apr 2009
          • 1054

          #5
          Re: LaserJet P2055dn Tray one feed problem

          I have done it. Just because it is the"same" envelopes doesn't mean the quality is the same.Watch the envelope feed. Is one corner turned up and wont go? You can try to find a different Mpt tray feed roller. I think the ones for this model is black in color with very little tread. Makes it tough to feed. My customer had custom printed envelopes that, one day, just would not go thru the printers. Older models of HPs I found a replacement roller Gray in color that had big tread on it that would work. Or flatten envelopes under a book.

          Comment

          • Brett207
            Technician
            • May 2011
            • 35

            #6
            Re: LaserJet P2055dn Tray one feed problem

            Gidday,

            Have you checked the manufacturers specifications for this model?

            Are you aware that HP specify a maximum of 5 envelopes in the tray, with the weight of the media between 60 gsm and 90 gsm for the P2055dn?
            (That may be 16lb to 24lb for you non-metric people)

            Just because the client has been using this machine with that brand of envelope for 'years' does not change the specification or the limitations of the device. If they have been lucky enough for it to work for them until now, well, it could be they are just that; Lucky

            As the device ages, and parts wear, these tolerances of lifter plates, drive shaft bushings, pliability of friction compounds or rubber tyres all change. Their envelopes may have been sitting in the store on a shelf for 5 years, and the texture of the media has altered, or has absorbed moisture....

            So many variables. As a field technician, we can fall back on the Original Manufacturers specifications to define the limitations of the device. Some things cannot be fixed.

            I have attached a HP technical reference for you, it is a bit dated, but still very relevant.

            Good luck

            Brett
            Attached Files

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