[Error Code] Color LaserJet CM2320nf MFP - Erratic behaviour

[Brett207]

Customer called us in to this device, apparently after several warranty visits by HP. No repair resulted from HP visits, so we got the job.

Device randomly throws up 'General Misprint error' then decides to run a full cleaning cycle. Several times a day.

I understand this is most likely due to paper size mismatch (U.S letter Vs. A4) but all settings are correct, and latest Firmware is installed (20120104). It even does this from internally generated test pages like the Diagnostic or Configuration pages. Kind of eliminates application or Driver software problem.

Status log also shows a few 25.0554 errors. I can't find this error code listed in any of the manuals. I expected to see 41.xx errors for the paper size mismatch, but there are none in the Status log.

This would be another of many CM2320 models we have seen with poltergeist behavior, random errors, and not detecting new toner cartridges, etc.

Anyone else, or are we the lucky ones?

[yourownfree]

Re: Color LaserJet CM2320nf MFP - Erratic behaviour

according to an old HP error code, hopefully they haven't changed, has something to do with memory overfull. or it also pointed to this: Print job has exceeded the memory capacity of the printer. Simplify the print job, reduce the dpi setting or install additional memory. That is what I found. Not sure if it is correct or not, but maybe it is a start. I am not sure If I am suppose to give a link here where I found it. I don't want to be the guy who sends people elsewhere.

[Brett207]

Re: Color LaserJet CM2320nf MFP - Erratic behaviour

Revisited the device recently, and tried a new approach.

Can print with no trouble from Tray 1.
The fault returns when printing from Tray 2. Bingo!

Seems that a mispick from tray 2 is initiating extra 'cleaning' cycles. Which makes sense, as a partial image may have been applied to the ITB.
Second pick up failure results in a 'General misprint' error.

Only problem is, new Tray 2 feed kit has not fixed the problem, and no other pick up assembly parts are supplied by the manufacturer.....

If I cannot succeed with skill, I will triumph with effort!

[Helge]

Re: Color LaserJet CM2320nf MFP - Erratic behaviour

Here are a solution on how to fix this problem by applying these settings:

NOTE: These settings need to be changed only in printer using ToolboxFX or EWS
Do not change/modify any settings in printer drivers. Leave the printer drivers with default settings.

In System Tab and Paper Handling:

Default Paper Size: A4 or Letter

Default Paper Type: Plain

Manual Feed: Off

Tray 1 Size: Any Size

Tray 1 Type: Any Type

Tray 2 Size: A4 or Letter

Tray 2 Type: Heavy 111-130g

Tray 3 Size: A4 or Letter

Tray 3 Type: Heavy 111-130g

In Paper Out Handling:

Select Specify Time and Action.

Paper Out Time: 0 Seconds

Paper Out Action: Override

In System Tab and Print Quality:

Power-On Calibration: 60 Minutes

Calibration Timing: 168 hours