HP Office Jet Pro 8500A

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  • tcypy1961
    Senior Tech
    500+ Posts
    • Feb 2009
    • 772

    HP Office Jet Pro 8500A

    What would cause the HP Office Jet Pro 8500A to fail to copy whether the original is placed in the feeder or on the glass? It says that it is copying but nothing happens and no error message comes up. Any help appreciated, thank you.
  • rtiql8n
    Technician
    • Jul 2012
    • 14

    #2
    Re: HP Office Jet Pro 8500A

    That could be a scanner lamp thats not warming up properly. See if there is a firmware update on that machine on HP's website and tray again.

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