What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX, FL?

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  • BWB8771
    Technician
    • Mar 2011
    • 49
    #1

    What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX, FL?

    What is the best 3rd party maintenance I can buy for 4540 and 4730 printers - we are in Jacksonville, Florida (ZIP 32256).

    My boss and I are very capable of complex tear-down and rebuilds, and we perform extensive troubleshooting and problem-determination before we choose to engage outside assistance.

    We are looking for a support option that does not run us through the "are you sure it's plugged-in?" tier-1 insanity.
    Tags: None
    • rtiql8n
      Technician
      • Jul 2012
      • 14
      #2
      Re: What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX,

      Are you looking for a Maintenance Kit? Or service?

        Comment

        • BWB8771
          Technician
          • Mar 2011
          • 49
          #3
          Re: What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX,

          Originally posted by rtiql8n
          Are you looking for a Maintenance Kit? Or service?
          Well, I would be remiss if I didn't price-out all options. For example, if we discovered it'd be a better value to just call someone out incident-by-incident, then we would do maintenance kits ourselves. BUT, when it comes to paper jams caused by worn-out paper paths, and having to troubleshoot all the different clearances and paper guides, I would definitely be on the phone to get someone who actually knows what they're doing over to fix us up!

            Comment

            • rtiql8n
              Technician
              • Jul 2012
              • 14
              #4
              Re: What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX,

              ebay and Amazon are great places to start for Kits. If you were in San Diego I would love to help. That's what we do here.

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                • Chameleon
                  Trusted Tech

                  100+ Posts
                  • Nov 2011
                  • 200
                  #5
                  Re: What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX,

                  I'm a service tech and would recommend the PARTS NOW tech support. You will have to create an account and buy some stuff before they give you their support # but I've found they cut to the chase and give practical advice. I know what you mean about HP support and going through tiers 1, 2, and 3 just to talk to someone who speaks English and won't ask is there paper in tray 2?
                  The chance that higher life forms might have emerged in this way is comparable to the chance that a tornado sweeping through a junkyard might assemble a Boeing 747 from the materials therein. -Fred Hoyle

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                    • rthonpm
                      Field Supervisor

                      2,500+ Posts
                      • Aug 2007
                      • 2831
                      #6
                      Re: What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX,

                      I know what you mean about HP support! I'll actually look at their support forums just to find effective solutions that others have found and then posted there as opposed to the useless tips given by HP.

                        Comment

                        • BWB8771
                          Technician
                          • Mar 2011
                          • 49
                          #7
                          Re: What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX,

                          I will definitely give PARTS NOW a try, thanks!

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                            • ucinn
                              Trusted Tech

                              250+ Posts
                              • Jun 2009
                              • 383
                              #8
                              Re: What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX,

                              Originally posted by BWB8771
                              I will definitely give PARTS NOW a try, thanks!
                              We also use parts now.. mostly very good parts and good tech support if needed.

                                Comment

                                • fixthecopier
                                  ALIEN OVERLORD

                                  2,500+ Posts
                                  • Apr 2008
                                  • 4712
                                  #9
                                  Re: What is the best 3rd party maintenance I can buy for 4540 and 4730 printers (JAX,

                                  [QUOTE=ucinn;304163]We also use parts now.. mostly very good parts and good tech support if needed.[/QU

                                  A lot of the old long time techs from Parts Now moved to Liberty Parts Team. I have talked to some of them for 13 years now. Great HP support.
                                  The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

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