HP cp2025 phantom jam

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  • LPRS
    • Feb 2025

    HP cp2025 phantom jam

    First, sorry for the long post.

    I have a cp2025 that was occasionally not picking paper. I inspected the pick roller and it needed to be replaced, at only 24464 pages. I cleaned the existing roller and it worked w/out any issue for about a week while I waited on the roller to arrive. I replaced the pick roller per the HP directions below:


    HP Color LaserJet CP2025 Series Printer - Replace the Pick Rollers for Trays 2-x - c02680135 - HP Business Support Center

    When I powered the printer back up it would no longer move media correctly. I can hear the pick roller trying to move paper 3-5 rotations and then it shows a jam tray 2 in the display (13.0000). Occasionally it will push a sheet through, usually when I just hit OK to clear jam and the engine cycles, but not enough to use the printer at all. Since it can move paper through the path I know there is not an obstruction. I decided that I would move on to another cp2025 that needed a pick roller, we have several, and come back to this one later.

    The second cp2025 was working just like the first one and just need a new pick roller. I changed the roller using the procedure above and now I have two printers with the exact same issues.

    I have tried new firmware, cold reset, swapping new and old rollers back and forth and nothing seems to work. I bypassed the rear door interlock so I could watch the process and noticed the registration or feed roller not turning during the print cycle. The feed/registration roller does turn during an engine cycle, such as when I depress/press the interlock.

    I am at a loss, both printers were printing normally but just needed new pick roller but after following the above procedure both are now unusable. I tried to talk to tech support but they didn't seem to want to help being both printers are out of warranty. I have been searching the web with no luck.


    Any help would be appreciated .

    Thanks
  • rthonpm
    Field Supervisor

    2,500+ Posts
    • Aug 2007
    • 2851

    #2
    Re: HP cp2025 phantom jam

    Funny you should mention this: I've just had a customer with the same issue. So far I haven't done much for the problem since it seems intermittent, but the same jam code and same scenario are what I've seen when it happens. I'll be dealing with the machine in a little more detail next week though: if I find anything of interest I'll let you know.

    Comment

    • Wild Bill
      Senior Tech

      500+ Posts
      • Jul 2005
      • 774

      #3
      Re: HP cp2025 phantom jam

      Did you also replace the separation Roller?
      Izzy

      Comment

      • LPRS

        #4
        Re: HP cp2025 phantom jam

        No, I didn't replace the sep roller, neither printer was pulling extra sheets and the page count was so low I didn't think it necassary.
        It is picking paper out of the tray it just won't move past the feed/registration roller because it isn't turning

        Comment

        • JustManuals
          Field Supervisor

          5,000+ Posts
          • Jan 2006
          • 9919

          #5
          Re: HP cp2025 phantom jam

          This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


          Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


          Paul@justmanuals.com

          Comment

          • LPRS

            #6
            Re: HP cp2025 phantom jam

            Originally posted by manuals4you
            This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


            Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


            Paul@justmanuals.com
            If the answer was only in the manual...

            Thanks anyway Paul

            Comment

            • waleedasif322
              Junior Member
              • Jan 2016
              • 7

              #7
              Re: HP cp2025 phantom jam

              Originally posted by LPRS
              If the answer was only in the manual...

              Thanks anyway Paul

              Hey did you ever figure this out? I'm experiencing the exact same here.

              Comment

              • waleedasif322
                Junior Member
                • Jan 2016
                • 7

                #8
                Re: HP cp2025 phantom jam

                Originally posted by LPRS
                If the answer was only in the manual...

                Thanks anyway Paul

                Hey did you ever figure this out? I'm experiencing the exact same issues you described.

                Thanks!

                Comment

                • waleedasif322
                  Junior Member
                  • Jan 2016
                  • 7

                  #9
                  Re: HP cp2025 phantom jam

                  Originally posted by LPRS
                  If the answer was only in the manual...

                  Thanks anyway Paul

                  Hey LPRS, did you ever figure this out? I have the exact same problem. I've got the printer apart right now, do you know which part number or which part to replace?
                  Thanks!

                  Comment

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