HP 2430 Printing issue

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  • HP:guy
    Trusted Tech

    250+ Posts
    • Feb 2013
    • 279

    #1

    HP 2430 Printing issue

    I have a 2430 with an odd printing issue. I can print a test page from the computer and from my laptop.
    Of course the pages from the machine, but when she prints from outlook or her web based application it grays out the print button
    when she hit the memo radio button it prints.
    I have put in a new driver. It pings and you can get the internal web page.
    I have read the manual twice.Going to replace the cable and I have replaced the formatter PCB.
    I would be grateful for any ideas.
    Thanks.
  • HP:guy
    Trusted Tech

    250+ Posts
    • Feb 2013
    • 279

    #2
    Re: HP 2430 Printing issue

    The customer changed print settings in outlook and messed things up.
    Now fixed and told not to do that ever again.

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    • Wild Bill
      Senior Tech

      500+ Posts
      • Jul 2005
      • 774

      #3
      Re: HP 2430 Printing issue

      This Job would be great , if it wasn't for those darn customers...
      Izzy

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