I have a customer that says when they come in each morning the system has "Turned off" and they have to Reboot by turning the Main switch "Off and On" to get the system back up. anyone know what might be causing this to happen?
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What are we talking about?
Are we talking about the computer attached or the scanner or the main plotter printer? Either way, the scanner and the plotter itself have a firmware update that cures shut off's on the 815mfp. I found that out at the only customer we have with one. one tip: Don't replace the cameras! They suck to calibrate. 16 hrs for me.
Anyway, If it turns out to be the PC then it is basic computer knowledge like a Main Board or Hard Drive or Power Supply. HP provides nice software with the purchase of one. Hopefully they still have it.
Hope that helped.
Daniel... Tech
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