HP Color Laserjet CP5525DN problem with Print quality/raster out Mac OSX10.6

[occus]

Hello

I have a HP Color Laserjet CP5525DN.
Prints out of ArchiCAD are sometime faulty .. some areas will not be printed, specially the hatching.
The Printer Driver ist up to date, v17

If i make a PDF first and print on CP5525DN, the problem is the same.
Print on a other printer, everything is ok.

and .jpg exported from Cinema4D are faulty too.


Have anyone experience or a idea?

thx

[prntrfxr]

Re: HP Color Laserjet CP5525DN problem with Print quality/raster out Mac OSX10.6

Did you update the firmware?

[occus]

Re: HP Color Laserjet CP5525DN problem with Print quality/raster out Mac OSX10.6

Hi prntrfxr

Thanky you for reply.
No it is not the newest and yes i now thats the first thing. But in the tech notice is nothing written about this failure...
The costumer is far far away, and i don't believe its a firmware problem...
I think it's a problem with the driver...

have you experience with this failure?
have you had ever a similar problem and fixed with firmware update?

best regards,
occus

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Re: HP Color Laserjet CP5525DN problem with Print quality/raster out Mac OSX10.6

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[Iowatech]

Re: HP Color Laserjet CP5525DN problem with Print quality/raster out Mac OSX10.6

Does the machine print well ever? And could you post a picture of what the fault looks like? We're kind of a detail oriented bunch here, so the more information you can provide will help us give you more efficient help.
Without that information though, sounds like you need to replace the toner cartridges.

[occus]

Re: HP Color Laserjet CP5525DN problem with Print quality/raster out Mac OSX10.6

Hi Iowatech

Thank you for reply!

I'm Technician and the printer prints well, all cartridges are ok.
Prints out of Microsoft Office ore something like that, are ok.

If the customer print out of the AutoCAD (software for architecture, i don't know its a global software) then he have buildings and illustrations on the print... different materials are "rastered"(parallel diagonal lines), and on the prints the raster is sometime missing. Looks like old printer if they have not enough memory space, white squares 2-5 cm2 (not printed) in the middle of the prints. Areas which are rastered.

I'm sure that is a driver problem... but i found no solutions...

also if the customer print .jpg produced with Cinema4d, the printer

[wseyller]

If the option is available select simulate overprint.

Sent from my DROID BIONIC using Tapatalk

[prntrfxr]

Re: HP Color Laserjet CP5525DN problem with Print quality/raster out Mac OSX10.6

I would still update the firmware. Also, remember any settings in the driver will affect how the printer prints. Check the driver settings when printing from Autocad versus when you pull up the driver settings in menus.

You might also check to see if there is a patch or update for the Autocad program. Especially, since it seems to be happening only with it.