HP C6015dn rep. fuser mess. stays on

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  • copycart
    Technician

    Site Contributor
    50+ Posts
    • May 2009
    • 97
    #1

    [Electrical] HP C6015dn rep. fuser mess. stays on

    I have a customer that has one on these in their office. They replaced the fuser unit after the message came on to do so. The replace fuser kit light stays on and will not reset. 2 new fusers have been replaced from HP. I also replaced the fixing unit power supply with no success.Any info is helpful.
    Tags: None
    • Wild Bill
      Senior Tech

      500+ Posts
      • Jul 2005
      • 774
      #2
      Re: HP C6015dn rep. fuser mess. stays on

      These use the same reset as the clj 4700 in that the fuse has an internal fuse that resets the dc controller. I have had this on 4700's be the dc controller.
      So I would try that. Also how old is this thing could it be on warranty? have hp deal with their stupid ass reset system!
      Izzy

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        • Bolivia
          Technician
          • May 2010
          • 22
          #3
          Re: HP C6015dn rep. fuser mess. stays on

          Originally posted by Wild Bill
          These use the same reset as the clj 4700 in that the fuse has an internal fuse that resets the dc controller. I have had this on 4700's be the dc controller.
          So I would try that. Also how old is this thing could it be on warranty? have hp deal with their stupid ass reset system!
          It will never happen...Lol... Most of these problems happen when Refurb fusers are replaced... Unfortunately on these models as Wild Bill mentions it is always a good idea to replace with new fusers.....

            Comment

            • copycart
              Technician

              Site Contributor
              50+ Posts
              • May 2009
              • 97
              #4
              Re: HP C6015dn rep. fuser mess. stays on

              Customer has been buying fusers off ebay, I replaced the poco fuse on one the fuser units with Konica Minolta poco fuse, green fuse. No results. I will ask them to purchase a new fuser from HP before I replace the DC controller, already replaced the fixing unit power supply with no change

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