HP CM6040

[brunot]

Jamming 13.20.00,checked Fixing-delivery media-feed sensor,Paper Sensors E and F - G.
Same problem!
please advice

[Lasersupplies]

Re: HP CM6040

What tray are you feeding from and where is the the jam occurring?

[brunot]

Re: HP CM6040

What tray are you feeding from and where is the the jam occurring?

there is no paper inside the printer.

[brunot]

Re: HP CM6040

there is no paper inside the printer.

on screen: "jam inside right door""

[Wild Bill]

Re: HP CM6040

what other errors? 13.20 just means that a paper was left at a possible 3 different locations. If it wont clear there is a tripped sensor somewhere. Paper feed, Under the toner or at fuser

[brunot]

Re: HP CM6040

Thank you i will check these sections

what other errors? 13.20 just means that a paper was left at a possible 3 different locations. If it wont clear there is a tripped sensor somewhere. Paper feed, Under the toner or at fuser

[brunot]

Re: HP CM6040

Checked all sections and cleaned all sensors:there's no paper inside the printer but at start up machine indicates error code 13.20.00 - "jam inside right door"
Is it possible that a broken cable(sensor),can cause this problem?
Please advice

Thank you i will check these sections

[Wild Bill]

Re: HP CM6040

Do you have the manual? Cause there's a sensor test and also sensor location diagram in there.
Yes there is a sensor that is either bad or made when its not supposed to be.

[brunot]

Re: HP CM6040

Yes i have the manual

[brunot]

Re: HP CM6040

Latest test performed: i have disconnected all connectors related to the right door(duplex unit) but at start up the same error code is displayed 13.20.00 "jam inside right door"

Do you have the manual? Cause there's a sensor test and also sensor location diagram in there.
Yes there is a sensor that is either bad or made when its not supposed to be.

[Iowatech]

Re: HP CM6040

This might be stupid, but have you turned the machine off and unplugged it for a few minutes?
Also, you might try pulling all of the paper trays out before you turn the machine on, there could be a print job that tries to restart when the machine turns on but can't because of worn feed rollers or something.
Sorry if that was a waste of time.