Laserjet pro 300 color mfp

[Billy Bob]

HEY hp world , pana tech working on a LJ 375 mpf , when copying more than 2 pages it stops to run "cleaning" then it says misprint continue y/n . I have manual did not help, any help would be appreciated

[Iowatech]

Re: Laserjet pro 300 color mfp

A couple of guesses you might consider -
First, check the paper feed area, my first guess would be damaged paper, but it could be worn or dirty rollers. Or sensors, try a paper path test or a sensor test to see if that's the case. Or it could even be that the rubber noise deadening pads on the solenoid linkages have worn through, causing the solenoids to not release in a timely fashion because the links get stuck in the exposed adhesives.
Second, make sure the fuser is in good shape.
Without error codes, my best guess would be that the machine was trying to run a cleaning cycle that got interrupted by a misfeed. So the machine will try to complete the cycle until it succeeds. At least that's why I'd check the condition of the paper first.
Hope that helps.

[Wild Bill]

Re: Laserjet pro 300 color mfp

Cleaning, Misprint.pdf

Sounds exactly like this problem with the CP2025. Ignore everything in the beginning and Just Change the Paper tray settings in the toolbox or EWS.

[User Name]

Re: Laserjet pro 300 color mfp

Hey everyone,

I'm taking over this call for Billy Bob and thanks for the responses so far! Definitely a peculiar situation here. It doesn't matter if you're trying to print or copy, on every job after two or three pages the cleaning message appears on the screen and then the misprint message pops up about 30 seconds later (See attachments). It doesn't seem like a jamming issue because the first pages of the job come through fine. It doesn't seem like it's trying to feed paper at all actually. I can run the cleaning page through manually through the machine menus or via the web browser. I tried all the settings Wild Bill's attachment suggested and they didn't help. I also tried cleaning the feed tires in tray 2 and in the paper path, and I tried updating the machine's firmware but nothing made any difference. Not sure about what else to try so any more suggestions are greatly appreciated! Thanks in advance!

IMG_0408.jpgIMG_0407.jpg

[User Name]

SERIOUSLY?!

It was just jamming! The machine wasn't trying to print out a cleaning page. It misfed, tried to do some sort of cleaning to fix itself, and then failed to pull paper again and displayed the misprint message. I had a hunch that it was doing something like this so I took out the feed tire (pain in the arse by the way), rotated the tire/belt to the unused portion of it, put the tire back in, tested it, and it worked fine.

Maybe you can blame my lack of experience on Hp's for not realizing what was happening but the messages on this machine are very misleading. It doesn't even register these kinds of jams in the history as far as I can tell which also helped with the confusion.

Thanks again to everyone who posted some advice!