Hp 4015X/Memory full ERROR

[cucuklotz]

HI Machine is giving memory full error when I put new toner cartridge in or new fuser unit in(got fuser error with two new fusers)Put old one back in machine. I read somewhere that some machines require firmware upgrade when installing new fuser unit,Is anyone aware of this? Any ideas.As usual IM LOST without your help. THANKS ANDY

[Wild Bill]

Re: Hp 4015X/Memory full ERROR

Definitely upgrade the firmware on this model. What fuser error? Wrong fusers?

[cucuklotz]

Re: Hp 4015X/Memory full ERROR

Hi, I really didn't take note,I know the fusers I have are both oem and new,I put two different fusers in machine that are for the P4015 models(RM1-4554) fusers.I think the problem is related to memory full message THANKS ANDY

[theengel]

Re: Hp 4015X/Memory full ERROR

Seems like I had a P4015 that kept giving memory full errors. I had tried to run the firmware update but it wasn't working (I don't remember what the problem was). I finally replaced the formatter and everything ran fine.

[MBT]

Re: Hp 4015X/Memory full ERROR

Have you tried an NVRAM init? If not, make sure you print out all the settings and counts before you do, as the printer will erase everything.
Also if you do a firmware upgrade, certain models or versions could be buggy, and you'll need to remove all peripherals before you do a firmware upgrade. Extra trays, or a duplexer usually.

[Iowatech]

Re: Hp 4015X/Memory full ERROR

Updating firmware on modern HP equipment is usually really easy, and from what I've seen it never hurts, so do that if you want.
But it would be helpful to know the exactly what the "memory full error" you are encountering is. I can't be sure that a firmware upgrade will help with this problem otherwise.

[cucuklotz]

Re: Hp 4015X/Memory full ERROR

Hi THANKS FOR ALL THE IMPUT.I WILL BE AT CUSTOMER TOMMORROW AND I WILL GET EXACT MESSAGE FROM MACHINE. ANDY

[cucuklotz]

Re: Hp 4015X/Memory full ERROR

HI After warming up the message I get is " supply memory error 10.00.00 " Thanks Andy

[theengel]

Re: Hp 4015X/Memory full ERROR

Cartridge?

[Iowatech]

Re: Hp 4015X/Memory full ERROR

Cartridge?

I second this.
Although, I have never seen an HP model number with the suffix "X", so I might be thinking of the wrong model.
cucuklotz, if time permits, the full model number would be be helpful.
Thanks.

[cucuklotz]

Re: Hp 4015X/Memory full ERROR

HI SORRY ,It is the HP P4015X I have a new cartridge on the way.I will let you know it this takes care of problem.As for new fuser(2 of them)I put them in another HP P4015X and the fuser error came up on that machine as well,Must be 2 new fuserunits that are bad THANKS ANDY