hp lj enterprise 700 712

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  • brotherlarry
    Technician

    50+ Posts
    • Jan 2014
    • 55
    #1

    hp lj enterprise 700 712

    Got called in to look at a hp lj enterprise 700 (712N) it is throwing the these errors

    32.08.a2

    13.B2.A2 TRAY 2 JAM ?

    13.B2.A3 TRAY 3 JAM ?

    41.03.A2
    SIZE MISMATCH ERRORS?
    41.03.A3

    I HAVE CHECKED THE TRAYS, RESET THE PAPER SIZE IN THE THE MENU

    PAPER JAMS/STOPS AT FUSER EXIT AND AT DELIVERY EXIT

    ANY INSIGHT WOULD BE HELPFUL
    Tags: None
    • prntrfxr
      Service Manager

      1,000+ Posts
      • Apr 2008
      • 1622
      #2
      Re: hp lj enterprise 700 712

      Do these errors appear when you are running tests from control panel or only when printing from PC?
      What have you tried already?
      Did you print from tray 1?
      Are these the only errors in event log?

      I have a few ideas but answering these questions would narrow it down a bit.
      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

        Comment

        • brotherlarry
          Technician

          50+ Posts
          • Jan 2014
          • 55
          #3
          Re: hp lj enterprise 700 712

          From Both

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            • theengel
              Service Manager

              1,000+ Posts
              • Nov 2011
              • 1784
              #4
              Re: hp lj enterprise 700 712

              Could that be the fuser sleeve slipping?

                Comment

                • prntrfxr
                  Service Manager

                  1,000+ Posts
                  • Apr 2008
                  • 1622
                  #5
                  Re: hp lj enterprise 700 712

                  Could be fuser, could be delivery asm, could be sensors.

                  Size mismatch errors could be pages in the machine after the jam is cleared in the fuser. Or it could be causing the problem in the first place. Troubleshooting is required. The machine has a Diagnostic section that can be utilized to test the sensors. You will require the service manual to perform this. If you have another fuser, you could quickly rule that out of the equation.
                  Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                    Comment

                    • brotherlarry
                      Technician

                      50+ Posts
                      • Jan 2014
                      • 55
                      #6
                      Re: hp lj enterprise 700 712

                      I updated the firmware, tested the sensors all ok. HMMMM then I looked at the "Top of Page" sensor SR9 then for the fun of it I bent up the guide that goes over it, no more jamming. Still got Size mismatch errors. HHHMMM Kept forming the the guide till that cleared up Fixed YAHOOO!
                      I knew when I started it was going to be something stupid.

                        Comment

                        • Wild Bill
                          Senior Tech

                          500+ Posts
                          • Jul 2005
                          • 774
                          #7
                          Re: hp lj enterprise 700 712

                          In the professional world we call that reforming not bending...
                          Izzy

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