Customer brought in this printer in for service suspecting a lightning strike. Printer would boot up saying checking disk and get to around 38% before eventually throwing a 98.00.0C error. As per the manual, firmware corruption is suspected so I performed the disk clean function and upon reboot I got the expected non bootable device error. I turned off the printer, inserted the usb thumb drive with the firmware file on it and turned the printer back on. Now all I get is the printer going through the normal boot up sound and the display lights up but no characters on the screen. The heartbeat LED flashes twice over and over.
With this condition I can not get into the mode to install the new firmware. I have tried removing and re-installing the formatter. The printer will print the engine test page and I have ethernet connectivity light. I can not connect to the printer via ethernet.
Any help would be appreciated.
Thanks
With this condition I can not get into the mode to install the new firmware. I have tried removing and re-installing the formatter. The printer will print the engine test page and I have ethernet connectivity light. I can not connect to the printer via ethernet.
Any help would be appreciated.
Thanks
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