P4015 formatter issues

[Juddinga]

I have several of these that will not upgrade firmware. We tried copying using ftp from explorer and we get an an error on the pc after a few minutes. We also tried using Web jet with the same results.

The machine will boot to ready, it just won't take the upgrade. we are thinking of trying to do it via usb, just need to figure out how.

We also have at least one with an error that says send upgrade over usb developer port.

Any advice on that? Have not tried sending over usb port, need to figure out how.

Does anyone know or is there a manual that indicates what all the options are in the menu with clear rfu errors? There is run from boot image, copy to slot, etc

[theengel]

Re: P4015 formatter issues

If it boots to ready, why are you updating firmware?

[Iowatech]

Re: P4015 formatter issues

Is there a reason why you don't go here for firmware? Sounds like you are going through a lot of unneeded work and stress otherwise. Although you do need to read and understand the "Readme" file.

[Juddinga]

Re: P4015 formatter issues

Is there a reason why you don't go here for firmware? Sounds like you are going through a lot of unneeded work and stress otherwise. Although you do need to read and understand the "Readme" file.

Not sure what you mean? We obviously get firmware from the HP site. ftp is very easy, just put in the address in Internet Explorer and copy the firmware over.

Anyone have experience with these not upgrading properly?

[theengel]

Re: P4015 formatter issues

I had one that wouldn't upgrade. I tried both FTP and USB. But I don't remember what my initial problem was or why I was trying to upgrade. Anyway, I ended up changing the formatter. I usually try to stay away from firmware upgrades unless there's specifically something wrong. If something bad happens during an upgrade then you're forced to buy a formatter.

[Acme]

Re: P4015 formatter issues

1. Turn on the product to be recovered. The product control-panel should display one of the following messages:
RFU Load Error: Send RFU Upgrade on USB dev port
Inflate Error: Send RFU Upgrade on USB dev port
CRC Check Error: Send RFU Upgrade on USB dev port
The error above will be quickly followed by the following message:
Download file now: Send RFU Upgrade on USB dev port
When the product displays the above message, it is ready to accept the firmware upgrade.
2. Connect a USB cable between the product and the computer to be used for the recovery.
3. Use the following steps to create the print path from the computer to the HP LaserJet product.
a. From the Welcome to the Found New Hardware Wizard screen, select No, not this time and then click the Next button.
Figure 1: Welcome to the Found New Hardware Wizard screen


b. From the Found New Hardware Wizard screen, select Install from a list or specific location (Advanced) and then click the Next button.
Figure 2: Found New Hardware Wizard screen


c. Select Don't search, I will choose the driver to install and then click the Next button on the Please choose your search and installation options screen.
Figure 3: Please choose your search and installation options screen


d. Select Printers for the Hardware Type on the Found New Hardware Wizard screen and then click the Next button.
Figure 4: Found New Hardware Wizard screen.


e. Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Next button. It is not necessary to use the product-specific driver. The purpose of this step is to create a print path to the product and any HP LaserJet printer driver will work.
Figure 5: Add Printer Wizard screen


f. Click the Yes button in the Update Driver Warning screen.
Figure 6: Add Printer Wizard screen


g. Rename the printer you are installing, on the Name Your PrinterNext button.
Figure 7: Name Your Printer screen


h. While the installation completes, the Completing the Found New Hardware Wizard screen appears. Click Finish to close the wizard.
Figure 8: Completing the Found New Hardware Wizard screen


A bubble message from the task bar will display: New hardware is installed and ready to use . This message indicates that the driver has installed properly.
1. Go to your Printer and Faxes folder . Find the printer you just added. Right Click and select Properties .
a. Go to the Ports Tab and make sure the Enable bidirectional support is unchecked. (Figure 9)
b. Go to the Advanced Tab and make select the Print directly to the printer. (Figure 10)
c. Click Apply , and then OK
Figure 9: Ports Tab


Figure 10: Advanced Tab


2. Run the Update Utility Builder Tool and select the printer you just installed. Press the Send Firmware button.
Figure 11: Update Utility Builder tool screen

[Iowatech]

Re: P4015 formatter issues

Not sure what you mean? We obviously get firmware from the HP site. ftp is very easy, just put in the address in Internet Explorer and copy the firmware over.

Anyone have experience with these not upgrading properly?

I don't understand why you don't use HP's Easy Firmware Upgrade Utility. It's all I've ever used, and it has worked every time for me. You don't even need network connectivity, just the USB port and print driver - the utility sends the firmware to the machine just like it was a print job.