The machine was unboxed over a year ago, I was called because the control panel was black. I resolved the issue, they put it back in the box, as a spare, stored it on it's side then go to use it and it codes for the scanner, 39.01 something. I can't remember the last 2 on the code. Anyway, it was a scanner issue. I researched the manual, then went online and looked at HP forums.
So I reset the machine to factory specs
Changed the scan bed
Changed the scanner control board
It was still coding, took it back to customer and swapped formatter with one that was working, still codes.
At this point they now have a parts machine for the other 20 of these they have unless one of you more knowledgeable folks can enlighten me as to what is going on.
So I reset the machine to factory specs
Changed the scan bed
Changed the scanner control board
It was still coding, took it back to customer and swapped formatter with one that was working, still codes.
At this point they now have a parts machine for the other 20 of these they have unless one of you more knowledgeable folks can enlighten me as to what is going on.
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