HP Color LaserJet 9500MFP

[tcypy1961]

know nothing about this machine saw it the other day for misfeeding and tray switching during print job; the finishers light kept flashing red and when print/copy job was sent the display would say to remove paper from tray which has no paper; customer also said paper cassettes would ask for paper even with paper in them. I disconnected finisher and told customer to leave cassette not being used open. did have one error code 49.4C02. any help would be greatly appreciated;
Thanks!!!

[fixthecopier]

Re: HP Color LaserJet 9500MFP

the first thing I look for when the machine is arguing about paper, is to look at the tray settings. People play with them all the time and change them. Machine may think it has "special" paper in it. The code is firmware related. possibly a bad job sent to it. Updating drivers and firmware should fix it. The engine is actually made by Konica. if the trays are set correctly, firmware may correct those issues.