Hi All,
I usually try to keep well away from the Lexmark end of this business but at the risk of being buried under a mountain of duff IU's I'm forced to seek help from the experts.
First up whats the problem with these IU's? the failure rate seems very high. Secondly how do you claim warranty from Lexmark? Some models, no problem, "Your replacement is in the mail".....
..
Same IU but different model, i.e. M5055, "Sorry we don't make, them you must have had them manufactured. Go and claim them from your supplier"
.
So I put a claim into either Alloys or Synnex and get "Yes they are Lexmark genuine, contact Lexmark for a replacement"....
Is there a secret to get Lexmark to take responsibility to replace their faulty product? If so please let me in on it before my blood pressure goes into hyper drive!
I usually try to keep well away from the Lexmark end of this business but at the risk of being buried under a mountain of duff IU's I'm forced to seek help from the experts.
First up whats the problem with these IU's? the failure rate seems very high. Secondly how do you claim warranty from Lexmark? Some models, no problem, "Your replacement is in the mail".....

Same IU but different model, i.e. M5055, "Sorry we don't make, them you must have had them manufactured. Go and claim them from your supplier"

So I put a claim into either Alloys or Synnex and get "Yes they are Lexmark genuine, contact Lexmark for a replacement"....

Is there a secret to get Lexmark to take responsibility to replace their faulty product? If so please let me in on it before my blood pressure goes into hyper drive!
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