Lexmark X 792 Magenta Issue

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  • Hoosierdaddy
    Trusted Tech

    100+ Posts
    • Oct 2016
    • 181

    #1

    Lexmark X 792 Magenta Issue

    I have a HEAVY Magenta Background Issue on Anything printed in Color. If it is a B/W Print it is Fine. Have replaced Magenta Drum/Toner Cartridge and no change.
    Any Suggestions?

    Thanks,

    Hoosierdaddy
  • brewster67
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jul 2011
    • 167

    #2
    Re: Lexmark X 792 Magenta Issue

    I have seen this caused by laser unit connection problems.

    Easiest way to check is pull the mag. cartridge and put a small piece of paper or tape to cover the slot over the drum. Put the cartridge back in and make a color copy. You should have a blank area where the drum is blocked with no background. Then you no it is the laser unit.

    Every time I have seen it resetting the ribbon cables at the laser unit and the system board has fixed the problem.

    Hope this helps.

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