After firmware update it show's unsupported cartige [32.49]

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  • Printer77
    Technician

    50+ Posts
    • Sep 2019
    • 57

    #1

    [Error Code] After firmware update it show's unsupported cartige [32.49]

    After updating Lexmark M321dn with firmware from official site it shows error "Replace unsupported cartige [32.49] but inside is original Lexmark toner. Will it new toner fix that error?
  • mloudy
    Senior Tech

    500+ Posts
    • Oct 2015
    • 773

    #2
    Re: After firmware update it show's unsupported cartige [32.49]

    If the toner is old, firmware updates can cause this.

    I have seen this alert show up after a firmware update and the toner cartridge in the machine had the old Lexmark logo on it. Install a toner with the new Lexmark logo and it works.

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