Guys I'm facing some problem with this model. The machine is properly receiving an incoming (Fax) document if there is no handset. If we attached a handset it only ring continuously and didn't give any fax tone, unless we press the fax button and choose the receive in the display by then the machine will give a fax tone. Usually fax machines automatically gives a fax tone if didn't answer within a few rings. I also try to replace a new modem, but still the same situation. any suggestion!
Lexmark 364DN
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Re: Lexmark 364DN
Are they using an analog line or a VOIP system? Can you call out using the handset? The default is auto answer, which is what you describe without a handset. If you are on a PBX system, make sure call waiting is turned off. If it is DSL, make sure there is a filter in the line.Failing to plan is planning to fail!!! -
Re: Lexmark 364DN
Are they using an analog line or a VOIP system? Can you call out using the handset? The default is auto answer, which is what you describe without a handset. If you are on a PBX system, make sure call waiting is turned off. If it is DSL, make sure there is a filter in the line.
I've pull out the machine and check it to our office it work normally even with handset. I will try to ask the costumer to contact the telephone provider if they can help us isolate the problem.
Mr. John thanks' for the response...Comment
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