Lexmark T654N customer powered down thenproblem after powering up

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323
    #1

    Lexmark T654N customer powered down thenproblem after powering up

    Customer turned power off while machine was accepting print job . When powered back up just heard a fan and computer not recognizing printer though i understand an IT guy removed drivers. Just want to know what to look for specifically before going there. Frank/ActionPhotocopy
    Tags: back, customer, drivers, job, lexmark, power, print, printer
    • HP:guy
      Trusted Tech

      250+ Posts
      • Feb 2013
      • 279
      #2
      Re: Lexmark T654N customer powered down thenproblem after powering up

      Is this a network printer?
      Have you tried disconnecting from the computer then cycling the power?

        Comment

        • axyun
          Service Manager

          Site Contributor
          1,000+ Posts
          • Aug 2007
          • 1323
          #3
          Re: Lexmark T654N customer powered down thenproblem after powering up

          I don't believe this was being used as a network printer but I can find out. I have not been to call yet as just received phone call about 12 noon EST. I don't think customer disconnected machine from computer. Frank

            Comment

            • HP:guy
              Trusted Tech

              250+ Posts
              • Feb 2013
              • 279
              #4
              Re: Lexmark T654N customer powered down thenproblem after powering up

              I have seen oddities that are expressed with then network cable causes.
              Start there then it's time to break out the meter.
              The IT guy is to quick to delete the drivers.
              Paper jam likely still in the machine.

                Comment

                • axyun
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Aug 2007
                  • 1323
                  #5
                  Re: Lexmark T654N customer powered down thenproblem after powering up

                  Thanks. I will check it out tomorrow. Frank

                    Comment

                    • axyun
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Aug 2007
                      • 1323
                      #6
                      Re: Lexmark T654N customer powered down thenproblem after powering up

                      It is a networked printer. Customer just called again to update info. Says hears fans running but power indicator lamp not on and machine not acknowledged by computer. Said lexmark IT told her drivers were probably corrupted and reinstalled from remote base. Frank

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