Ricoh Aficio SP C221 SF / 1.72 Firmware update

[teoadams]

Hi, I'm trying to update firmware to v. 1.72 but I always get this message: "Can't open Bootloader file. Please check Bootloader file."

I have tried USB and Ethernet connection with the same result; I have tried Windows10, Seven and XP with the same result.

Thanks for any suggestion

Teo

[slimslob]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

My guess is the update file got corrupted during download. Download it again.

[Phil B.]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

My guess is the update file got corrupted during download. Download it again.

maybe he didn't extract the files properly? not on the root of the USB?

[teoadams]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

Hi Phil, thanks for suggestion.
Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....

[Phil B.]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

Hi Phil, thanks for suggestion.
Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....

where are you extracting files to?

how are you attempting to update?

please list all steps you are using?

how do you know files aren't corrupt?

where did you get the files?

[teoadams]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

where are you extracting files to?

how are you attempting to update?

please list all steps you are using?

how do you know files aren't corrupt?

where did you get the files?

1) Extracting files to c:\v1.72

2) Downloaded from: Aficio SP C220S/C221SF Downloads | Ricoh Global

and from: SP C220S/C221SF download page

3.1) launched self extracting downloaded file z88959L10.exe

4.1) launched UpdateTool.exe (with and without admin privileges)

5.1) tried with F/W Update (NET) and printer IP address and got error message

6.1) tried with F/W Update (USB) and printer IP address and got error message

3.2) opened downloaded file z88959L10.exe with winrar and manually extracted to c:\v1.72

4.2) same as 4.1

5.2) same as 5.1

6.2) same as 6.1

[Phil B.]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

1) Extracting files to c:\v1.72

2) Downloaded from: Aficio SP C220S/C221SF Downloads | Ricoh Global

and from: SP C220S/C221SF download page

3.1) launched self extracting downloaded file z88959L10.exe

4.1) launched UpdateTool.exe (with and without admin privileges)

5.1) tried with F/W Update (NET) and printer IP address and got error message

6.1) tried with F/W Update (USB) and printer IP address and got error message

3.2) opened downloaded file z88959L10.exe with winrar and manually extracted to c:\v1.72

4.2) same as 4.1

5.2) same as 5.1

6.2) same as 6.1

files should be on root of USB stick not on PC c:\xxxx

are you following the SM for your procedure ?

[teoadams]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

From the attached pdf manual installation directory can be on c root

What do you mean with SM?

[Phil B.]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

What do you mean with SM?

NUFF SAID.

[slimslob]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

Hi Phil, thanks for suggestion.
Already tried to re-download and not to self-extract but open with winrar but the original file from Ricoh is not corrupted and does't lokk to miss something....

Did you attempt to update with the fresh download?

[mga]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

From the attached pdf manual installation directory can be on c root

What do you mean with SM?

As this machine has been discontinued for a long time now there is a 2020 main firmware only on my ricoh I should think this now could only be done by engineer not end user via control panel information would be in the engineer service manual

[mga]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

From the attached pdf manual installation directory can be on c root

What do you mean with SM?

You could Always thy posting a thread on service manual forum someone maybe able to help good luck

[teoadams]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

As this machine has been discontinued for a long time now there is a 2020 main firmware only on my ricoh I should think this now could only be done by engineer not end user via control panel information would be in the engineer service manual

This is also possible but from the pdf guide it seems to be a normal firmware update

[teoadams]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

Did you attempt to update with the fresh download?

Yes with the same error

[teoadams]

Re: Ricoh Aficio SP C221 SF / 1.72 Firmware update

I'm not expert in this firmware structure but from all the attemps I tried to do it seems to me that this unfound bootloader file could be on the machine's ROM...