[Jamming] bizhub c364e jam 32-01

[ash_572]

hi there

i have a very unusual jam

jam codes are 32-01 and 32-05

this only happens mainly first thing in the morning and when the machine has been idle for some time. the first page will always jam at the fuser entrance or in the exit section. once paper is cleared and reset it wil work perfectly fine until next time it stops being used.

i have checked the konica website to technical bulletins. there is something about replacing sticky sponges on the end of the inverter gate in which i have removed and cleaned but i still get this jam issue.

i have also replaced a fuser unit.

this even jams when you print off a meter reading duplex. paper has been changed. internal finisher is installed.


i have ran out of ideas on this. please help

thanks

[copier tech]

Re: bizhub c364e jam 32-01

Bizhub Fuser Jams J32-05.pdf

Seen this loads of times, it is down to damp or poor quality paper, we have 100's of the C284 series in construction site offices.

The is a bulletin about it (attached)

For me the best fix is getting the customer to use 100GSM paper

[JDR]

Re: bizhub c364e jam 32-01

Already had this, i have cut the gate spring by half to solve.

[copier tech]

Re: bizhub c364e jam 32-01

Cool, good fix 🙂

[copyrooks]

Re: bizhub c364e jam 32-01

try replacing the sensor (ps1) on the conveyance section.

[neil greenhough]

Re: bizhub c364e jam 32-01

hi there

i have a very unusual jam

jam codes are 32-01 and 32-05

this only happens mainly first thing in the morning and when the machine has been idle for some time. the first page will always jam at the fuser entrance or in the exit section. once paper is cleared and reset it wil work perfectly fine until next time it stops being used.

i have checked the konica website to technical bulletins. there is something about replacing sticky sponges on the end of the inverter gate in which i have removed and cleaned but i still get this jam issue.

i have also replaced a fuser unit.

this even jams when you print off a meter reading duplex. paper has been changed. internal finisher is installed.


i have ran out of ideas on this. please help

thanks

Hi There. Turn down the fusing temperature down by 5 or 10 degrees, this will help reduce paper curl which is the root cause of the problem. Set warm up mode to mode 2 or 3. This will ensure that the fuser temperature is at ready state before printing commences. Hope this helps.

[ash_572]

Re: bizhub c364e jam 32-01

Already had this, i have cut the gate spring by half to solve.

is this the gate above the fuser unit? how do you mean cut the gate spring in half?

[neil greenhough]

Re: bizhub c364e jam 32-01

Hi there. The gate spring is on the duplex u-turn gate on the exit assembly. It redirects the paper when duplex printing. The spring holds the gate in a neutral position and can be the cause of your problem if the machine jams only in duplex mode. If the machine jams in simplex mode then it I more likely to be a paper versus temperature problem so adjust as mentioned in earlier posts.

Sent from my Nexus 5 using Tapatalk

[FixStuff]

Re: bizhub c364e jam 32-01

This has fixed 3201/3205 for me a number of times.

-------------------------------


Article ID: KBA01500433

ErrorJam code 32-01

Root CauseJam code 32-01 occurs only on the first duplexed copy or print.

Workaround/FixCAUSE: Improper movement of the paper exit/reverse switch gate.

SOLUTION: Install a 2mm thick mylar on the frame directly in front of the plunger for the Gate switch solenoid (SD3) as outlined in the illustration below.

SD3_mylar.jpg

[JDR]

Re: bizhub c364e jam 32-01

is this the gate above the fuser unit? how do you mean cut the gate spring in half?

the gate in the exit unit, sorry i shoud have precised...
Anyway im agree with neil greenhough

[ash_572]

Re: bizhub c364e jam 32-01

thanks for that. will give it ago

[neil greenhough]

Re: bizhub c364e jam 32-01

Just another point. You say the machine has a internal finisher fitted. Remove it and test the machine without it. I had one of those "budget" finishers cause the same problem. Customer had not removed a jam correctly and this had thrown out the exit guide gearing on it. Probably not the cause but something worth looking at if the problem persists. Good luck.

Sent from my Nexus 5 using Tapatalk

[jmaister]

Re: bizhub c364e jam 32-01

Make sure theres nothing else on the circuit. Solenoids are current driven device. They want to fire but with insufficient draw they fire half way and the paper end up going to the different path.

[jmaister]

Re: bizhub c364e jam 32-01

This has fixed 3201/3205 for me a number of times.

-------------------------------


Article ID: KBA01500433

ErrorJam code 32-01

Root CauseJam code 32-01 occurs only on the first duplexed copy or print.

Workaround/FixCAUSE: Improper movement of the paper exit/reverse switch gate.

SOLUTION: Install a 2mm thick mylar on the frame directly in front of the plunger for the Gate switch solenoid (SD3) as outlined in the illustration below.

[ATTACH=CONFIG]32081[/ATTACH]

I have a problem with this work around. Has the new c368 got this fixed because 2 mm is quite thick even for the 4 series. Nevermind fixing the duplex issue the machine will now jam on single copies with the opening that small. What was the real fix for every body? Did anyone have to replace a sensor, board? My paper is good, fuser was replaced, lowering fuser temp was no good. Anyone recall anything?

[avecosat]

Re: bizhub c364e jam 32-01

I changed the selenoid and solved