windows 10 SMB scan to folder and E-mail

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  • 3boydad
    Technician
    • Aug 2015
    • 27
    #1

    windows 10 SMB scan to folder and E-mail

    hey guys, while we have IT that does all teh scan set ups i would like to know what the deal is with setting up on my home copier. I can only get FTP to work. SMB fails, scan to e mail fails and i have no idea why. Windows 7 was no problem. but with 10 im kind of stuck. Does anyone have a write up please. I'm using a c35 at home. thanks again
    Tags: None
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8105
      #2
      Re: windows 10 SMB scan to folder and E-mail

      Yeah the C35 is a pain on SMB, however make sure the firmware is the latest & if SMB fails with hostname try using your IP address.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • 3boydad
          Technician
          • Aug 2015
          • 27
          #3
          Re: windows 10 SMB scan to folder and E-mail

          anyone have a write up on how to get this working with windows 10? would love any write ups thank you

            Comment

            • Kidaver
              Ghoulscout

              500+ Posts
              • Apr 2011
              • 912
              #4
              Re: windows 10 SMB scan to folder and E-mail

              one thing to check with scanning to SMB on Windows 10 is your Network Profile. If it is set to Public and not Private/Home profile SMB will not work at all. I don't remember where you change it at but google it and it will show up as that's how I have to do it everytime I run into the issue.
              "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

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                • 3boydad
                  Technician
                  • Aug 2015
                  • 27
                  #5
                  Re: windows 10 SMB scan to folder and E-mail

                  got it figured out. The problem is not windows 10 but firewall rules. doesn't matter which one. I use Kapersky, and there are a few things you need to change. if anyone has issues i would be glad to share. took a few but it's done thank god

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                    • peter42
                      Trusted Tech

                      100+ Posts
                      • Jan 2012
                      • 110
                      #6
                      Re: windows 10 SMB scan to folder and E-mail

                      Yes, i have a customer with new W10 laptop and well worked c25 before.
                      Scan over smb was not working with Kaspersky, FTP was running with some rules in Kaspersky for 3 weeks.
                      But after last Software Updates, no connection to FileZillaserver on his W10 machine.
                      His neighbour PC without update gets its scans fine in its folder.
                      If you have a fix, please tell it here.

                      greetings peter

                        Comment

                        • 3boydad
                          Technician
                          • Aug 2015
                          • 27
                          #7
                          Re: windows 10 SMB scan to folder and E-mail

                          open kaspersky/settings/firewall/settings/network tab/ right click on your network and select trusted network, click ok twice. then kaspersky/settings/firewall/settings/packet rules/right click on TCP and set it to allow click ok. then right click on UDP click allow. You're kaspersky will now allow SMB scan traffic. hope that helps

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                            • peter42
                              Trusted Tech

                              100+ Posts
                              • Jan 2012
                              • 110
                              #8
                              Re: windows 10 SMB scan to folder and E-mail

                              Thanks, will try it on next Monday. Else i set his bizhub to email, smb and ftp fails .
                              Greetings peter

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