C454e Error Code C3425

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  • copierwhisper
    Technician

    50+ Posts
    • Mar 2013
    • 78
    #1

    C454e Error Code C3425

    C454e with error code C3425, preform trouble reset after replacing the fuser unit and the code continues to return. According to the service manual relevant parts are fuser, DC Power Supply and PRCB. Replaced the DC Power Supply, could this really be the PRCB? The customer was running copies and noticed the toner was not fusing, it would wipe right off. Then it gave the trouble code...any thoughts?
    Tags: None
    • Woxner
      Senior Tech

      500+ Posts
      • Jul 2011
      • 799
      #2
      Re: C454e Error Code C3425

      there is a board that controls the fuser replace it. DCPU

        Comment

        • copierwhisper
          Technician

          50+ Posts
          • Mar 2013
          • 78
          #3
          Re: C454e Error Code C3425

          I replaced the fuser, DC power supply and the PRCB...C3425 remains. Any thoughts? Initially the customer reported toner was smudging off the paper (not fusing) and then the machine threw an fuser error. Replaced the fuser, reset code and then the C3425 began.

            Comment

            • FixStuff
              Technician

              Site Contributor
              • Aug 2015
              • 16
              #4
              Re: C454e Error Code C3425

              Can you run the machine at all? If you run it is the fuser warm? Maybe the coil unit, although I don't think I've ever replaced one on any machine.

                Comment

                • copierwhisper
                  Technician

                  50+ Posts
                  • Mar 2013
                  • 78
                  #5
                  Re: C454e Error Code C3425

                  The machine does not run at all. After resetting the trouble code and rebooting the machine the code comes up within the first few seconds of warm up.

                    Comment

                    • Woxner
                      Senior Tech

                      500+ Posts
                      • Jul 2011
                      • 799
                      #6
                      Re: C454e Error Code C3425

                      replace the coil now that you did everything else

                        Comment

                        • mx6turbo89
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Oct 2013
                          • 154
                          #7
                          Re: C454e Error Code C3425

                          Originally posted by copierwhisper
                          The machine does not run at all. After resetting the trouble code and rebooting the machine the code comes up within the first few seconds of warm up.
                          Also check and clean the Heating Roller Temperature Sensor that's located under the coil.

                            Comment

                            • Woxner
                              Senior Tech

                              500+ Posts
                              • Jul 2011
                              • 799
                              #8
                              Re: C454e Error Code C3425

                              he did replace the fuser

                                Comment

                                • mx6turbo89
                                  Trusted Tech

                                  Site Contributor
                                  100+ Posts
                                  • Oct 2013
                                  • 154
                                  #9
                                  Re: C454e Error Code C3425

                                  Originally posted by Woxner
                                  he did replace the fuser
                                  The heat roller temp sensor isn't located in the fuser.

                                    Comment

                                    • kosto
                                      Junior Member
                                      • Jun 2016
                                      • 6
                                      #10
                                      Re: C454e Error Code C3425

                                      If the problem is coil, how to fix it, there is another way to fix the coil
                                      ? All we must change it. Thx once again

                                        Comment

                                        • joelea
                                          Technician

                                          50+ Posts
                                          • Feb 2012
                                          • 64
                                          #11
                                          Re: C454e Error Code C3425

                                          Originally posted by kosto
                                          If the problem is coil, how to fix it, there is another way to fix the coil
                                          ? All we must change it. Thx once again
                                          Procedure for changing the coil is in the service manual. Its a serious fire risk if you do it without previous experience or guided by the manual.

                                            Comment

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