Greetings all,
I hope the printer gods are treating you all to a plethora of unique and frustrating problems as they are for me. Just kidding. Although I feel that my latest patient is definitely on the cusp of being thrown down 2 flights of stairs. All fun and wits aside though, I hope you are all well and busy.
I currently have a machine sitting in my showroom (develop ineo+284, Bizhub c284). From one day to the next it just stopped scanning to email. I have tried absolutely everything to get this function working again with zero positive results. This cry for help though has nothing to do with the function or its settings. Here is a quick run down of what I have done to this poor machine and then we will get to the question. When the machine first stopped sending to email, I tried all different kinds of email servers, ssl, no authentification, with authentification, checked network settings, changed networks (yes i moved the machine to the neighbor company), etc. Upon losing my last nerve i decided the absolutely and completely wipe the machine and start from scratch (service mode- system 1- initialization- clear all data). I then proceeded the set the machine up and connect it to my network again. I tried all the settings and configurations i know (even had techs from Develop have a peek at it through Teamviewer and they didn't even know what was happening) still not working.
Now to the main question. Upon sifting through the machine settings and such. I noticed that the machine is currently on "Function Version 1" and Firmware Version is currently GDK 72 970. I have done firmware updates on many machines and have never really had many problems, but upon investigation of function version and so forth I have come to realize that with the newer machines I am absolutely lost. I ask a rep from Develop and he informed me that my machine should be running on Function version 7! I have access to all the required firmwares and movie/voice data, but have zero clue on how to go about updating this machine properly. I read about software switches that have to changed and, and , and.
Could someone please give me a little insight (or a tutorial) on how to do this properly? I realize that this is probably something I should already have down, but I look after many brands and am not the only out in the field in my company and have somehow just missed out on this whole updating process. My ultimate goal is to remedy the email problem, and if the updating the machines firmware and function version will help then I am completely down for the task. Just need a little help. Feeling overwhelmed and insecure about the whole process. I thank anyone sincerely in advance. Thanks!
Mitch (the noob)
I hope the printer gods are treating you all to a plethora of unique and frustrating problems as they are for me. Just kidding. Although I feel that my latest patient is definitely on the cusp of being thrown down 2 flights of stairs. All fun and wits aside though, I hope you are all well and busy.
I currently have a machine sitting in my showroom (develop ineo+284, Bizhub c284). From one day to the next it just stopped scanning to email. I have tried absolutely everything to get this function working again with zero positive results. This cry for help though has nothing to do with the function or its settings. Here is a quick run down of what I have done to this poor machine and then we will get to the question. When the machine first stopped sending to email, I tried all different kinds of email servers, ssl, no authentification, with authentification, checked network settings, changed networks (yes i moved the machine to the neighbor company), etc. Upon losing my last nerve i decided the absolutely and completely wipe the machine and start from scratch (service mode- system 1- initialization- clear all data). I then proceeded the set the machine up and connect it to my network again. I tried all the settings and configurations i know (even had techs from Develop have a peek at it through Teamviewer and they didn't even know what was happening) still not working.
Now to the main question. Upon sifting through the machine settings and such. I noticed that the machine is currently on "Function Version 1" and Firmware Version is currently GDK 72 970. I have done firmware updates on many machines and have never really had many problems, but upon investigation of function version and so forth I have come to realize that with the newer machines I am absolutely lost. I ask a rep from Develop and he informed me that my machine should be running on Function version 7! I have access to all the required firmwares and movie/voice data, but have zero clue on how to go about updating this machine properly. I read about software switches that have to changed and, and , and.
Could someone please give me a little insight (or a tutorial) on how to do this properly? I realize that this is probably something I should already have down, but I look after many brands and am not the only out in the field in my company and have somehow just missed out on this whole updating process. My ultimate goal is to remedy the email problem, and if the updating the machines firmware and function version will help then I am completely down for the task. Just need a little help. Feeling overwhelmed and insecure about the whole process. I thank anyone sincerely in advance. Thanks!
Mitch (the noob)
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