C280 Internal Error

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  • habik
    Service Manager
    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 2015
    #1

    C280 Internal Error

    Hello all.

    Have a customer 2hrs drive away with intermittent "Internal Error" issue during prints to the machine + Address Book can't be exported (this could be browser issue but, I'll be wiser when onsite.) To cure it re-boot is required or opning front door.

    So far has been done:
    IP Conflict has been negated
    Network set to factory defaults and re-entered correct data
    Driver updated to the latest ver.

    To follow:
    Firmware sits at D2. but re-flashing is the next step along with diferent Data Socket and port on switch + Network lead replacement

    Suspecting: MFPB or HDD if above fails?

    Has anyone came across this or similar issue? ANY ideas are welcome and appreciated. Cheers!!

    I have a list of what could cause it, just want to get my guns ready when onsite and from what I understand it will be network related issue.



    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE
    Tags: c280, hdd, internal error, mfpb, no c codes
    • blackcat4866
      Master Of The Obvious
      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22585
      #2
      Re: C280 Internal Error

      I think I'd start with a crossover and my laptop. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • habik
          Service Manager
          Site Contributor
          1,000+ Posts
          • Apr 2010
          • 2015
          #3
          Re: C280 Internal Error

          Originally posted by blackcat4866
          I think I'd start with a crossover and my laptop. =^..^=
          Thats surely the first step, but the issue starts at any given time from any pc at any time and any app.


          Sent from my iDon't believe in marketing device using Tapatalk
          .OK Google! ... will I need Berrocca this morning?
          Firmwares HERE

            Comment

            • blackcat4866
              Master Of The Obvious
              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22585
              #4
              Re: C280 Internal Error

              Second, I'd set the laptop to DHCP and connect it to the printer's network cable. I would run NetScan to find one of the servers, then start a continuous ping to see if the times stay consistently around 1ms. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

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