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habik
12-06-2016, 02:17 AM
Hello all.

Have a customer 2hrs drive away with intermittent "Internal Error" issue during prints to the machine + Address Book can't be exported (this could be browser issue but, I'll be wiser when onsite.) To cure it re-boot is required or opning front door.

So far has been done:
IP Conflict has been negated
Network set to factory defaults and re-entered correct data
Driver updated to the latest ver.

To follow:
Firmware sits at D2. but re-flashing is the next step along with diferent Data Socket and port on switch + Network lead replacement

Suspecting: MFPB or HDD if above fails?

Has anyone came across this or similar issue? ANY ideas are welcome and appreciated. Cheers!!

I have a list of what could cause it, just want to get my guns ready when onsite and from what I understand it will be network related issue.



3007 http request result problem
Internal error occurred. Or due to internal reset, process was stopped.

3016 http request result problem
Internal error occurred.

CFA50 IGC control error DB error C
CFA51 IGC internal error

IEEE802.1X
36 Internal error of the certificate verification (EAP-TLS/EAP-TTLS/PEAP).

LDAP
2266 Internal error of the certificate verification.

E-Mail/Internet Fax
2 An internal error occurred.
2266 Internal error of the certificate verification.

SMB Transmission
12266 Internal error of the certificate verification.

SMTP Transmission
554 An SMTP server error, or an internal error when sending data.
The transaction failed.
2266 Internal error of the certificate verification.

WebDAV transmission
1099 Other internal error occurred (e.g. memory shortage).
2266 Internal error of the certificate verification.

SMB browsing
12266 Internal error of the certificate verification.

User authentication
12266 Internal error of the certificate verification.

WebDAV client
An internal error occurred.
The process is cancelled by an internal reset.
16 An internal error occurred
2266 Internal error of the certificate verification.

blackcat4866
12-06-2016, 02:24 AM
I think I'd start with a crossover and my laptop. =^..^=

habik
12-06-2016, 02:33 AM
I think I'd start with a crossover and my laptop. =^..^=

Thats surely the first step, but the issue starts at any given time from any pc at any time and any app.


Sent from my iDon't believe in marketing device using Tapatalk

blackcat4866
12-06-2016, 02:44 AM
Second, I'd set the laptop to DHCP and connect it to the printer's network cable. I would run NetScan to find one of the servers, then start a continuous ping to see if the times stay consistently around 1ms. =^..^=

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