C6000 with IC-413

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  • kenpio
    Trusted Tech

    100+ Posts
    • Dec 2015
    • 199
    #1

    [Misc] C6000 with IC-413

    I have a customer that has the above machine. What is happening is the controller button on the MFP is going gray and she has to restart the controller, by shutting it off with the switch, I know bad move, but that is the only way to get it back printing. I have all the patches on the on the controller. I just reloaded the software maybe about 2 months ago. Don't think they are doing anything, it just goes. The controller has the 00 on it too. I don't know, maybe the cable?

    Thanks
    KEN
    Tags: back, controller, ken, reloaded, software
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5738
      #2
      Administrator and Password, Fiery.1
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • kenpio
          Trusted Tech

          100+ Posts
          • Dec 2015
          • 199
          #3
          Re: C6000 with IC-413

          Will give that a shot. Thanks!!!!

            Comment

            • kenpio
              Trusted Tech

              100+ Posts
              • Dec 2015
              • 199
              #4
              Re: C6000 with IC-413

              Sorry to be so late on the reply, I did do that, but I kept the interface the same as she was used to. All seems to be fine. I have not heard from her.

              Thanks
              KEN

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