Color Magenta Problem

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  • konika_c353
    • Sep 2024

    Color Magenta Problem

    I've problem with my machine c353, magenta color always out when i print color full ..., any one can help ..., thanks.
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  • Copier Addict
    Aging Tech
    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 12657

    #2
    Re: Color Magenta Problem

    Originally posted by konika_c353
    I've problem with my machine c353, magenta color always out when i print color full ..., any one can help ..., thanks.
    Replace the magenta imaging unit.

    Comment

    • Bix
      Service Manager
      1,000+ Posts
      • Apr 2018
      • 1421

      #3
      Re: Color Magenta Problem

      Counters?
      Consumable state?
      Regular maintenance?
      OEM Toner?
      OEM Consumables?

      Comment

      • jwai
        Trusted Tech
        250+ Posts
        • May 2018
        • 481

        #4
        Re: Color Magenta Problem

        Originally posted by konika_c353
        I've problem with my machine c353, magenta color always out when i print color full ..., any one can help ..., thanks.
        Guess may be the magenta print head unit,
        you can test it by exchange with yellow or cyan one.

        Comment

        • Anthony mazimum
          Junior Member
          • Feb 2019
          • 9

          #5
          Re: Color Magenta Problem

          Replace the developer.

          Comment

          • allan
            RTFM!!
            5,000+ Posts
            • Apr 2010
            • 5428

            #6
            Re: Color Magenta Problem

            Screwy ribbon cable at the back of the machine?
            Whatever

            Comment

            • konika_c353

              #7
              Re: Color Magenta Problem

              Originally posted by jwai
              Guess may be the magenta print head unit,
              you can test it by exchange with yellow or cyan one.
              I'll try ..., i though maybe the print head ..., IU already change still like that ...

              Comment

              • konika_c353

                #8
                Re: Color Magenta Problem

                Originally posted by allan
                Screwy ribbon cable at the back of the machine?
                I'll try ..., thank's

                Comment

                • Phil B.
                  Field Supervisor
                  10,000+ Posts
                  • Jul 2016
                  • 22809

                  #9
                  Re: Color Magenta Problem

                  Originally posted by Bix
                  Counters?
                  Consumable state?
                  Regular maintenance?
                  OEM Toner?
                  OEM Consumables?
                  Thanks for covering the usual Q's

                  Comment

                  • Phil B.
                    Field Supervisor
                    10,000+ Posts
                    • Jul 2016
                    • 22809

                    #10
                    Re: Color Magenta Problem

                    Originally posted by konika_c353
                    I'll try ..., i though maybe the print head ..., IU already change still like that ...
                    Printhead/ROS/LASER is more than likely not the issue..

                    someone mentioned Dev unit.. try that path first

                    Comment

                    • Zeldaman
                      Senior Tech
                      500+ Posts
                      • Mar 2011
                      • 946

                      #11
                      Re: Color Magenta Problem

                      Hi there!
                      Seen this some times on this model. In all cases it was a contact-problem with the springs & contacts of the HV-unit. Check the correct position of the springs & clean the contacts.
                      Greetings...

                      Comment

                      • konika_c353

                        #12
                        Re: Color Magenta Problem

                        Originally posted by Phil B.
                        Printhead/ROS/LASER is more than likely not the issue..

                        someone mentioned Dev unit.. try that path first
                        I've changed Imaging Unit ..., but still problem ..., until the developer color became black ..., when i try again .., magenta color not came out ...

                        Comment

                        • Phil B.
                          Field Supervisor
                          10,000+ Posts
                          • Jul 2016
                          • 22809

                          #13
                          Re: Color Magenta Problem

                          Originally posted by konika_c353
                          I've changed Imaging Unit ..., but still problem ..., until the developer color became black ..., when i try again .., magenta color not came out ...
                          correct me .. this is NOT an AIO unit..separate drum/toner/dev
                          your example are are dev unit ( IU changed charge roller in IU ) was it OEM or 3rd party?

                          you dev unit SHOULD have strong MAGENTA brush on it.. IF it has NO brush REPLACE..

                          with ALL the back-n-forth on this.. I'm sorry I do not feel you are a quali'd tech on this.

                          Comment

                          • Copier Addict
                            Aging Tech
                            Site Contributor
                            10,000+ Posts
                            • Jul 2013
                            • 12657

                            #14
                            Re: Color Magenta Problem

                            Originally posted by konika_c353
                            I've changed Imaging Unit ..., but still problem ..., until the developer color became black ..., when i try again .., magenta color not came out ...
                            You have to be clearer in your description. What does "until the developer color became black" mean? And what does " magenta color not came out" mean?
                            Maybe post a picture.

                            Comment

                            • Copier Addict
                              Aging Tech
                              Site Contributor
                              10,000+ Posts
                              • Jul 2013
                              • 12657

                              #15
                              Re: Color Magenta Problem

                              Originally posted by Phil B.
                              correct me .. this is NOT an AIO unit..separate drum/toner/dev
                              your example are are dev unit ( IU changed charge roller in IU ) was it OEM or 3rd party?

                              you dev unit SHOULD have strong MAGENTA brush on it.. IF it has NO brush REPLACE..

                              with ALL the back-n-forth on this.. I'm sorry I do not feel you are a quali'd tech on this.
                              On the C353 series the IUs are one piece. Durm and dev all in one.

                              Comment

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