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Kenny
09-25-2019, 04:51 PM
Hi guys,

Currently trying to scan to a SMB shared folder on a customers server. The file is being sent to the Shared folder but inside that folder there is PDF File and a text file labelled errorlog.txt

The Contents of the error message is:

d:\iris docs\scans\freda.rashid\SKMBT_C55419091912560.pdf failed : Stage = Process barcodes:Failed to process barcodes : Invalid file format - Error Id = a599ec04-7ba0-4ed2-a049-07fa908f0fe7

Never experienced the scan file being sent over and it creating a folder saying it has error'd ? something new. The error detail on the machine itself is 'Server connection error'.

any help would be appreciated!!:confused:

Phil B.
09-25-2019, 05:30 PM
Hi guys,Currently trying to scan to a SMB shared folder on a customers server. The file is being sent to the Shared folder but inside that folder there is PDF File and a text file labelled errorlog.txt. The Contents of the error message is:

d:\iris docs\scans\freda.rashid\SKMBT_C55419091912560.pdf failed : Stage = Process barcodes:Failed to process barcodes : Invalid file format - Error Id = a599ec04-7ba0-4ed2-a049-07fa908f0fe7

Never experienced the scan file being sent over and it creating a folder saying it has error'd ? something new. The error detail on the machine itself is 'Server connection error'. any help would be appreciated!!:confused:

bet they have win10 pc's. known problem with MicroCrap. They have turned off SMB1 support, and have switched to SMB2/3.

IF your copier can handle the smb2 firmware it is a simple fix...

Synth or BlackCat should be able to help with firmware if you are a Contributor to CTN

Bix
09-25-2019, 05:37 PM
try dipswitch 162-02

It disable windows routing SMB and start with 2.0

tsbservice
09-25-2019, 07:35 PM
Sounds like Windows feature for SMB1 is disabled from latest M$ updates and this renders machine with older FW versions alone. Try FW update.

Kenny
09-26-2019, 09:32 AM
I will be visiting the customers on Friday, will let you know how I get on.

Thank you for the suggestions :D

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