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04-21-2020, 02:15 PM
Hi, I have a bizhub 4050 with a 9401. It is a quarantine, I have only a few attempts.
It concerns the lamp scanner. Some advice?

04-21-2020, 04:51 PM
If you can't order parts you can try reseating connectors and trouble resetting. I have a copier in our area with the same code popping up intermittently, we have tried reseating connectors and updated firmware and trouble reset works for a bit. We are hesitant to order a replacement scanner since its NOT covered under warranty through Konica.

04-21-2020, 04:56 PM
1. Easy things - Did you try trouble reset?

04-21-2020, 05:00 PM
Salut, ša va?
Check #1 and #3 in service manual:
#1 Cables are often too tense
#3 it is quite old machine and if You didn't clean optics it is time. Moreover Paris is not so clear air...

Bon courage

PS I'm talking about BH4050!

04-23-2020, 04:01 PM
Thanks for your help! I tried the trouble reset today but it didn't work.
I have not found an easy way to open the glass and try to clean. The printer is approximately 2-3 years old.

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