Can't update firmware BH C458

[danifuenca]

Greetings. We have several machines that do not allow us to update the firmware by USB. We have tested several pendrives (FAT32 formatted and FW0005 in the root) and of 10 machines we have only been able to update 2.

We start the machine by pressing the STOP key and the dot appears in the upper left corner but continues with the normal start.

We have also tested different firmware versions (G00-X4 / GC2-X4 / G00-W5).

Today I have tried to update using ISW with an FTP server and in this way if I get it but it does not include the Spanish language (mkMSG7.bat and mkMSG5.bat selected).

These BHC458s are one of the first machines to hit the market.

Does anyone have any idea what's wrong with him?

Google translate. Sorry

[tsbservice]

[copyman]

Re: Can't update firmware BH C458

You need to leave front door open when updating F/W. Of course this isn't mentioned in the service manual !!!

[danifuenca]

Re: Can't update firmware BH C458

I leave the front door open but nothing happens . Test the front usb cable too


Dejo la puerta frontal abierta pero no pasa nada

[emujo2]

Re: Can't update firmware BH C458

Can you verify that the USB port functions as normal when you insert a drive into it during normal operations? You do see a pop up asking if you want to print or scan using usb? E

[danifuenca]

Re: Can't update firmware BH C458

Can you verify that the USB port functions as normal when you insert a drive into it during normal operations? You do see a pop up asking if you want to print or scan using usb? E

Yes. I can print/scan documents from/to USB

[emujo2]

Re: Can't update firmware BH C458

Ok, did these machines come to you new, or were they bought from a wholesaler?

[danifuenca]

Re: Can't update firmware BH C458

Ok, did these machines come to you new, or were they bought from a wholesaler?

The machines were bought new, not second-hand, but they have already been installed in customers for more than two years.
The company I work for is in the Canary Islands and the machines are in different islands and the consumables are sent by mail. We recently had to visit several of these machines and we realized the failure when trying to update them.
I have one of these machines now in the workshop to find out the problem

[rrrohan]

Re: Can't update firmware BH C458

Unplug HDD and try again

Sent from my Pixel 4 XL using Tapatalk

[emujo2]

Re: Can't update firmware BH C458

With the symptoms you are mentioning, the machine is just not recognizing the drive. Are there any differences in F/W between the 2 machines that work and those that don't..Mt advice is to download the HP USB format program and run it on your drive to be 1005 sure it's clean, then try again..Doing a windows format does not always remove everything from the drive..If your drive worked, but the f/w folder was wrong you would get an incorrect f/w message. Can you put the C458 movie file on the drive and try to reload that? It's not quite the same thing, but might help you prove a USB drive issue.

[tech51]

Re: Can't update firmware BH C458

Check the usb settings as below. It may not be allowing firmware by usb.



USB Connection Permission setting

To display: [Utility][Administrator Settings][Security Settings][USB Connection Permission setting]


Specify whether to permit a function that requires the USB Port.

[USB Connection Permission setting]	Select whether to collectively restrict functions using the USB Port or configure a setting for each function. If [Detail Setting] is selected, specify whether to permit the use for each function. For details on settings, refer to the settings of [Detail Setting] shown below. [Detail Setting] is specified by default.

Settings of [Detail Setting]

[Authentication Device]	Select whether to permit a connection with the authentication unit. [Allow] is specified by default.
[External Keyboard]	Select whether to permit a connection with an external keyboard. [Allow] is specified by default.
[External Memory (User)]	Specify whether to allow the use of USB memory for functions to be used by the user. Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default. [Save Document]: Select whether to enable to save files on USB memory. [Restrict] is specified by default. [Print Document]: Select whether to enable to print files from USB memory. [Allow] is specified by default. [External Memory Document Scan]: Select whether to enable to save files scanned from USB memory into a User Box. [Restrict] is specified by default.
[External Memory (Administrator)]	Specify whether to allow the use of USB memory for functions to be used by the administrator. Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default. [Write the Config. from USB]: Select whether to permit a change on the settings of this machine by loading the configuration file saved in USB memory. [Allow] is specified by default.
[External Memory (Service)]	Used to specify whether to allow use of a USB memory by the service representative. Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default. [Storage data backup]: Select whether to permit the backup or restoration of the storage on this machine. [Restrict] is specified by default. [FW Update]: Select whether to allow firmware updating using USB memory. This option is available when [Administrator Settings] - [Security Settings] - [FW Update (USB) Perm. Sett.] is set to [USB Conn. Permission Setting Preference]. [Allow] is specified by default.
[PC Connection]	Specify whether to enable to print files from a USB-connected computer. Select whether to collectively restrict the following functions or configure a setting for each function. [Individual Settings] is specified by default. [Print PC]: Select whether to enable to print files from a USB-connected computer. [Allow] is specified by default.

[tsbservice]

Re: Can't update firmware BH C458

May be this as well but it will trigger a message about admin restrictions.

[emujo2]

Re: Can't update firmware BH C458

I think this has already been posted but...
Format USB.pdf

[tmmdmmm]

Re: Can't update firmware BH C458

I think this has already been posted but...
[ATTACH]49210[/ATTACH]

[zoool]

Re: Can't update firmware BH C458

update SATA Controller TNEU1600101EN_3.5.pdf

TNEU1600101EN_3.5.pdfTNEU1600101EN_3.5.pdf

i have same issue in c308 and this helps me a lot