DI620 - URGENT HELP! Need to force output to bottom offset Tray

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  • mrbreak3r
    #1

    DI620 - URGENT HELP! Need to force output to bottom offset Tray

    Hey,

    Great site, i really need some help - my photocopier is sending all copies to the Top offset tray - however it seems to get jammed always at the final roller!

    It works perfectly when it gets to the Bottom Offset Tray - but it just sends it to the bottom offset when it feels like it.. i need to set the photocopier to send all copies there. i have gone into the Utility>users choice priority offset tray>Bottom Tray. but it still comes out on the top offset tray.

    Can someone please help me, we are running a special promotion that was meant to go out yesterday!

    is there a special way i am meant to load the paper? to make it go there? etc..? for some reason it started sending it to the bottom but i dont know why and cant get it to do it again.

    is there anything in the tech section Utility meter count - stop00stop01? that can do it?

    is there any premium rate telephone line that someone can help me over the phone! i really am desperate!

    Please help!

    Thanks Alex
    Tags: di620, meter count, offset tray, operator's manual, output, rtfm, tray
    • kmcopier
      PSP

      100+ Posts
      • Oct 2008
      • 183
      #2
      Go too the finsher menu in the service mode there you can set that it for which tray

        Comment

        • zaza
          MECANOGRAPHE

          1,000+ Posts
          • Mar 2008
          • 1095
          #3
          try that again ...

          Originally posted by kmcopier
          Go too the finsher menu in the service mode there you can set that it for which tray
          hi men..don't desperated my friend technician but you controled all sonsor of this di620 l thing it's responsibole normaly.....
          BEST TECHNICIAN . NICE PEOPLE .

            Comment

            • fixthecopier
              ALIEN OVERLORD

              2,500+ Posts
              • Apr 2008
              • 4714
              #4
              Here is something to look for. If it sorts it will use the lower tray, so make it sort!!!!
              The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                Comment

                • 10871087
                  Service Manager

                  1,000+ Posts
                  • Jan 2005
                  • 1144
                  #5
                  I found this in the Di620 Operator's Manual, it should change your default output tray.

                  Press the "Utility" key
                  Press "users Choice" on the touch screen
                  Go to page 6/6 and select "priority Offset Tray" and set it to wherever you want your paper to come out of.



                  If in doubt RTFM, If that doesn't work, Call a tech and get your machine fixed.

                    Comment

                    • mrbreak3r
                      #6
                      Thanks for the help guys - all great suggestions, i figured out what the problem was..!

                      If you select Exclusive Paper - in the manual feed section - regardless it will always send it to top tray.. the trick is to not press that button (even if it is special paper - if you want it to definately come from the bottom..

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