Is anyone else going through a lot of sub-hoppers in the 8 series?

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  • JasonSBE
    Trusted Tech

    Site Contributor
    100+ Posts
    • Apr 2014
    • 177
    #1

    Is anyone else going through a lot of sub-hoppers in the 8 series?

    I'm sure others are having issues getting toner lately, so my company has been forced to purchase non-oem toners and I have noticed a lot of machines in our network are needing sub-hoppers replaced. I'm curious if this is an issue with the 8 and 8e series from day 1 or if the compatible toners are the culprit. Any insight would be appreciated.
    Tags: issue, series, sub-hoppers, toners
    • Scarekrow
      Technician

      50+ Posts
      • Feb 2012
      • 80
      #2
      Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

      We changed a few, its quite common, just today I had a c258 not adding toner to the yellow so I think it may need a sub hopper, I don't think its the toners, just the motors that fail.

        Comment

        • BillyCarpenter
          Field Supervisor

          Site Contributor
          VIP Subscriber
          10,000+ Posts
          • Aug 2020
          • 14364
          #3
          Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

          Not all aftermarket toner is created equally. What kind of toner are you using?
          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

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            • JasonSBE
              Trusted Tech

              Site Contributor
              100+ Posts
              • Apr 2014
              • 177
              #4
              Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

              Originally posted by BillyCarpenter
              Not all aftermarket toner is created equally. What kind of toner are you using?

              We have been trying to get OEM when possible but we have had to supplement some of our supply with compatible carts from ACM Technologies. They're supposed to be high quality for being compatible.

                Comment

                • BillyCarpenter
                  Field Supervisor

                  Site Contributor
                  VIP Subscriber
                  10,000+ Posts
                  • Aug 2020
                  • 14364
                  #5
                  Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

                  Originally posted by JasonSBE
                  We have been trying to get OEM when possible but we have had to supplement some of our supply with compatible carts from ACM Technologies. They're supposed to be high quality for being compatible.

                  I don't want to be too critical of ACM but they're garbage. Stop using it.
                  Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                    Comment

                    • mloudy
                      Senior Tech

                      500+ Posts
                      • Oct 2015
                      • 737
                      #6
                      Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

                      I want to hear the critical version

                        Comment

                        • kleankopy
                          Trusted Tech

                          100+ Posts
                          • Feb 2016
                          • 114
                          #7
                          Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

                          Originally posted by BillyCarpenter
                          I don't want to be too critical of ACM but they're garbage. Stop using it.

                          Been using Polek and Polek Minolta Toner for over a year now and have had no issues so far.
                          Probably won't go back to OEM since we seen no issues.

                            Comment

                            • Woxner
                              Senior Tech

                              500+ Posts
                              • Jul 2011
                              • 799
                              #8
                              Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

                              I have never in all these yrs replaced an 8 series toner hopper. I series is another story

                                Comment

                                • avecosat
                                  Trusted Tech

                                  250+ Posts
                                  • Jun 2012
                                  • 298
                                  #9
                                  Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

                                  I have changed it a couple of times, always using original toner in my machines.

                                    Comment

                                    • techsxge
                                      Senior Tech

                                      Site Contributor
                                      500+ Posts
                                      • Jan 2022
                                      • 661
                                      #10
                                      Re: Is anyone else going through a lot of sub-hoppers in the 8 series?

                                      Originally posted by mloudy
                                      I want to hear the critical version
                                      me too now

                                        Comment

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