Fiery ic-413 crashes

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  • dami1405
    Technician

    Site Contributor
    • Apr 2016
    • 23

    Fiery ic-413 crashes

    Fiery ic-413 crashes when I start Fiery Command WorkStation and it disconnects and I have to restart fiery again is there any fix or do I have to reinstall the system from scratch
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5339

    #2
    Re: Fiery ic-413 crashes

    try an older version of CWS, versions after 5.2 dont work on older fierys.

    will the webpage open? if it has XP on it you may not see it in a normal browser as http is not secure.
    you can try internet exploder in compatibility mode to accept non https sites.

    just before wiping the fiery lets make sure your software isnt too new for the old beast.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • dami1405
      Technician

      Site Contributor
      • Apr 2016
      • 23

      #3
      Re: Fiery ic-413 crashes

      Thank you for your reply,everything worked on 5.8, but lost the paper catalog and restored backup fiery to 2 months ago and now when sending to print from fery on minolta, it simply breaks the print test page, but the configuration does not say that its buffer is full

      Comment

      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5339

        #4
        Re: Fiery ic-413 crashes

        honestly, in an hour you can reflash system software and be back printing if it comes down to it.
        have you enabled remote desktop on the fiery?
        just to verify if the fiery is an issue or software.

        only sad part is if its the original xp version there are no available updates or patches to receive updates.

        just for giggles, check the cpu cooler mounting, ive had legs break in the past making it overheat and fail when a print was sent.
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

        Comment

        • dami1405
          Technician

          Site Contributor
          • Apr 2016
          • 23

          #5
          Re: Fiery ic-413 crashes

          Originally posted by Synthohol
          try an older version of CWS, versions after 5.2 dont work on older fierys.

          will the webpage open? if it has XP on it you may not see it in a normal browser as http is not secure.
          you can try internet exploder in compatibility mode to accept non https sites.

          just before wiping the fiery lets make sure your software isnt too new for the old beast.

          Thank you for your reply,
          I have another disk with win7, but it starts slowly, I didn't install a newer bios, i.e. I don't know how

          Comment

          • Synthohol
            Certified Konica Expert

            Site Contributor
            5,000+ Posts
            • Mar 2016
            • 5339

            #6
            Re: Fiery ic-413 crashes

            there is a paid upgrade kit to move to win7.
            i have the ver 1.0 .iso i can help you out if you need.
            please respond to the other questions i asked.
            We know a thing or two because we've seen a thing or two.
            The medication helps though...

            Comment

            • dami1405
              Technician

              Site Contributor
              • Apr 2016
              • 23

              #7
              Re: Fiery ic-413 crashes

              Originally posted by Synthohol
              there is a paid upgrade kit to move to win7.
              i have the ver 1.0 .iso i can help you out if you need.
              please respond to the other questions i asked.
              I have discs with 1.0 xp, I also have a clone disc installed with win 7, I should update bios and service manual for 413 with win7

              Comment

              • dami1405
                Technician

                Site Contributor
                • Apr 2016
                • 23

                #8
                Re: Fiery ic-413 crashes

                Originally posted by Synthohol
                there is a paid upgrade kit to move to win7.
                i have the ver 1.0 .iso i can help you out if you need.
                please respond to the other questions i asked.
                opened a remote computer on someone and it shows normal fiery and windows, so I think it's a software error, the win 7 disk works normally but the system boots slowly, it takes more than 5 minutes, that's why I'm asking about the update bios procedure

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5339

                  #9
                  Re: Fiery ic-413 crashes

                  5 minutes is normal.
                  the fiery wont take windows 7 without the bios and the memory upgrade usually.
                  how much ram is in the fiery? you can boost it to 8Gb (2x4) which will make it run much faster.
                  if still only 2Gb its slow no matter what ;')

                  also, when printing its best to use LPR, port 515 and Print as the queue name in the driver.
                  it does not excuse the fiery crashing when CWS is opened.

                  i would use remote desktop and install CWS (the version available on itself) and see if it still crashes.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                  Comment

                  • dami1405
                    Technician

                    Site Contributor
                    • Apr 2016
                    • 23

                    #10
                    Re: Fiery ic-413 crashes

                    Originally posted by Synthohol
                    5 minutes is normal.
                    the fiery wont take windows 7 without the bios and the memory upgrade usually.
                    how much ram is in the fiery? you can boost it to 8Gb (2x4) which will make it run much faster.
                    if still only 2Gb its slow no matter what ;')

                    also, when printing its best to use LPR, port 515 and Print as the queue name in the driver.
                    it does not excuse the fiery crashing when CWS is opened.

                    i would use remote desktop and install CWS (the version available on itself) and see if it still crashes.
                    installed a hard drive with win7, everything works, just please, how to put 8 rams when win7 -32 supports up to 4 rams

                    when the memory is installed, is it necessary to clear the bios?

                    Comment

                    • dami1405
                      Technician

                      Site Contributor
                      • Apr 2016
                      • 23

                      #11
                      Re: Fiery ic-413 crashes

                      [QUOTE=Synthohol;2335629]5 minutes is normal.
                      the fiery wont take windows 7 without the bios and the memory upgrade usually.
                      how much ram is in the fiery? you can boost it to 8Gb (2x4) which will make it run much faster.
                      if still only 2Gb its slow no matter what ;')

                      one more question, what is the procedure for installing a new bios

                      Comment

                      • Synthohol
                        Certified Konica Expert

                        Site Contributor
                        5,000+ Posts
                        • Mar 2016
                        • 5339

                        #12
                        Re: Fiery ic-413 crashes

                        you need a working fiery and you import the "patch" to the direct queue.
                        We know a thing or two because we've seen a thing or two.
                        The medication helps though...

                        Comment

                        • dami1405
                          Technician

                          Site Contributor
                          • Apr 2016
                          • 23

                          #13
                          Re: Fiery ic-413 crashes

                          Originally posted by Synthohol
                          you need a working fiery and you import the "patch" to the direct queue.
                          can i have more information i have a working rip,
                          which means you import the "patch" to the direct queue

                          Comment

                          • dami1405
                            Technician

                            Site Contributor
                            • Apr 2016
                            • 23

                            #14
                            Re: Fiery ic-413 crashes

                            Originally posted by Synthohol
                            you need a working fiery and you import the "patch" to the direct queue.


                            ok i got it on xp ripu
                            ok i got it

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5339

                              #15
                              Re: Fiery ic-413 crashes

                              sent you a PM
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                              Comment

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