I have a DI251 with the PI3502 print controller installed on it. Intermittently the print jobs lock up and the user cannot access the pagescope web connection page. I hooked up my laptop via crossover cable to the copier and ran a continuous ping test. A few times I got a "no reply" response on it. I had my service center strip out a PI3502 from another copier. I installed this controller and could not get any response to a ping. I'm not sure if anyone actually tested the controller, so I convinced the customer to let me pull out the controller from another one of their machines and test it. This time I got either, reply, no reply, and hardware error.
Any suggestions on what to replace? I was thinking of replacing the mfp board of the copier (located on the back of the machine behind the scanner).
Any suggestions on what to replace? I was thinking of replacing the mfp board of the copier (located on the back of the machine behind the scanner).
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