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06-07-2011, 04:40 PM
Hi Guys,

Got a problem with 5 x bizhub 421's at the same customer. All 5 machines have the same issue.

All are configured the same: bizhub 421, HDD, IC module, AU-101 biometric.
Set up with biometric based user authentication with each user tied to a department in account track. Touch & Print is switched on so the print jobs will be held until the user puts a finger on the bio unit.

Now the system works really well except for 1 problem: When the user asks for more than 1 in the print quantity, the machine will only ever print 1. When I turn off touch and print so the machine will immediately print the job, it will print multiples. I have been through all of the user and sdmin settings and cant see anything wrong.

Copy mode works perfectly.

Any ideas?

06-08-2011, 05:46 PM
Maybe this setting works ...


06-09-2011, 04:53 PM
Your the man Dallas, that was the problem. Changed the sw setting and all is now working.

I owe you a beer


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