BizHub C253 - Scan To Email

[Guest]

Hi All,

Scan to Email on a bizHub C253... For the life of me I can't get it to work...

It's scanning to an Exchange 2007 Server on Windows Server 2008, located at a different office over a permanent site to site VPN. Both offices can ping the c253 perfectly with no issues.

Have tried with No Authentication, With Authentication, SSL Off, Start TLS and Full SSL. Have even created a dedicated Receive Connector on the Exchange Server with Anonymous Authentication but still cannot get the unit to Scan to Email.

Firmware / ROM Version Details as follows:

MFP Controller BOOT Program	A02E0Y0-1E00-G00-03(00)
MFP Controller SubSet Program	A02E0Y0-1F00-G00-70(00)
MFP Controller	A02E0Y0-0100-G10-J8(00)
Operation PANEL Message Data	A02E0Y0-8100-G00-J1
FAX Board Controller1	15LA-0040-G01-07-000(00)
FAX Board Controller2
IR	A02E0Y0-0023-G00-34
PRT	A02E0Y0-0050-G20-07
ADF	A01H0Y0-0024-G00-11
Finisher
Panel Micro-Computer	A02E0Y0-8900-G00-00
LCT
Loadable Device Driver
System Controller	A02E0Y0-1000-G10-J8(00)
Printer Controller	A02E0Y0-3000-G00-65
Printer Controller-Font	A02E0Y0-3F00-G00-22
Printer Controller-Demo Page	A00J0Y0-3E00-G00-00
MIO	A02E0Y0-5000-G00-80(00)
PSWC	A02E0Y0-5100-G00-02(00)
MIB IF	A02E0Y0-5200-G00-J1(00)
IPP IF	A02E0Y0-5300-G00-82(00)
External Controller IF
TCP/Socket	A02E0Y0-6300-G00-J1(00)
Open API	A02E0Y0-7000-G00-11(00)
Operation PANEL	A02E0Y0-8000-G00-J7
CSRC	A02E0Y0-8300-G00-80(00)
PIC	A02E0Y0-8200-G10-23

Any assistance is greatly appreciated.

Cheers,
Ray

[BIG PAPA]

Re: BizHub C253 - Scan To Email

What is the error you are getting?

[RMFTechnologies]

Re: BizHub C253 - Scan To Email

What is the error you are getting?

Server Connection Error... That's all it says...
No further description from there

[emujo]

Re: BizHub C253 - Scan To Email

Take the MFP off the network. Put a laptop on the same port and give it the exact IP scheme as the copier. Try to telnet the server using the correct port. "server connect error" means the MFP cannot connect with the server in question. Could be port issues, firewall setting using the VPN. Emujo

[DallasTech]

Re: BizHub C253 - Scan To Email

Stupid question, but you have enabled the SMTP relay in Exchange right? Do you have any other MFP's that use this server to send email? Maybe authentication is set too strong on Exchange as well?

[habik]

Re: BizHub C253 - Scan To Email

Stupid question, but you have enabled the SMTP relay in Exchange right? Do you have any other MFP's that use this server to send email? Maybe authentication is set too strong on Exchange as well?

I had very similar problem, relay it was!

[RRodgers]

Re: BizHub C253 - Scan To Email

Try pinging the exchange server from the copier, and be SURE the time is correct on the copier! Date as well. Also, you have an admin email inputted.

[mrwho]

Re: BizHub C253 - Scan To Email

Try pinging the exchange server from the copier, and be SURE the time is correct on the copier! Date as well. Also, you have an admin email inputted.

Thank you very much about the date/time thing. I had a machine located in 2041. I warned the operator about the possibility of the machine being a T-1000 disguised as a C300.

Reps to you!