Kyocera FS-1300D KX

[Mr Davo]

We have a printer connected to XP workstation which suddenly stopped working. Re-installed the driver now we can print using the workstation it's connected to but cannot print through the network specifically using a HP Windows 7 laptop.

We can add the printer (http://www.systemcontrol.com.au/dd/PrinterError/Capture1.PNG) and it shows as connected (http://www.systemcontrol.com.au/dd/PrinterError/Capture4.PNG) but when you go to print it says unable to connect (http://www.systemcontrol.com.au/dd/PrinterError/Capture3.PNG)

What can be the issue.

The links are screen prints.

Cheers,

[blackcat4866]

Tell me if this is similar.

I had 6 of Win7 64-bit clients which would not connect through a Win2003 32-bit server. All other operating systems worked fine, including Vista 64-bit. After much fussing, the local IT installed local drivers to the affected clients. If there is an easy solution I missed it. =^..^=

[Chameleon]

Not sure if this will work for you but I had a 1300 that stopped working on the network and lost it's ip. The status page listed 0.0.0.0 for all the IP addresses. I unplugged it from the network and OFF/ON the printer with the network unplugged and voila the ip address came back. turned it OFF and plugged the cable back in and turned it ON and a bunch of crap started printing out. GL!

[Mr Davo]

It goes through Windows Server 2008 (64bit) and the workstation is Windows7 (32bit). It used to work in this enviorenment. But suddenly it stopped. The workstation that the printer is physically connected to is a WindowsXP machine.

Cheers

[Mr Davo]

I did the reboot. It didn't fix the issue.

Cheers

[blackcat4866]

Hold on. Is this a USB printer that's being shared to other clients on the network? If yes, how do you have the port configured?

i.e.: \\Bobs PC\printersharename
or: \\192.168.0.10\printersharename

Perhaps there is a DNS problem such that it cannot resolve the hostname?
Can the affected Win7 PC communicate with the WinXP PC otherwise? i.e.: ping

I think it's pretty clear that if the USB printer works from it's host, it can't be a printer problem. =^..^=

[JR2ALTA]

It wouldn't be DNS, all computers on a network resolve each other without fail.

Anti-Virus...more likely

But why haven't you installed the 32 bit driver in the sharing tab or the driver?

Reboot everything, it should work.