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MFPs R Now PCs
06-27-2012, 07:13 AM
We’ve had many bizhub’s in the field for years and only recently have I seen this endless loop. Both happened in the last week, first on a C352 and then on a C250 (the C352 firmware has been flashed and it still occurs).

There is a job printing from the bypass tray and a jam occurs. Customer will then delete the job from the queue on the machine.

*I believe you cannot add or remove paper from bypass at this time for the loop to start.*

On the screen you have a "Program Next Job" button and upon pushing it, the bizhub will switch to SCAN mode. Customer pushes COPY mode and the "Program Next Job" button is there. Endless Loop. LOL, what is going on here?

Darren King
06-28-2012, 04:16 AM
Have you tried just putting paper in the bypass and let the machine finish the job?

blackcat4866
06-28-2012, 04:58 AM
... Customer will then delete the job from the queue on the machine...

Are you sure that the customer is deleting the job? Or are they just removing the jam, then walking away. You have to press Start to resume. Or maybe they press Stop, but never select Delete, then OK, to completely delete the job. The incomplete print job just sits there in the queue waiting for the response to the question: Delete, are you sure? =^..^=

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