Bizhub 361 memory full / insufficient memory when scanning

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  • blazebusiness
    SanDiegoCopierRepair.com

    Site Contributor
    1,000+ Posts
    • Apr 2010
    • 1250
    #1

    Bizhub 361 memory full / insufficient memory when scanning

    Customer used to be able to scan 30 pages or more but now after scanning 10 pages the display on the copier says memory full then deleting job. I have not seen this problem before but found the following bulletin:

    Solution ID
    TAUS1001253
    Description
    Out of memory indication when scanning a "normal" document. Memory utilization reads 94%.
    Solution
    CAUSE: Hard Disk Drive (HDD)failure.
    SOLUTION:Replace the HDD
    Wanted to see if any of you guys have run into this and had some feedback or ideas------ before I go and order a hard drive. Thanks..........................
    Last edited by blazebusiness; 09-13-2012, 04:37 AM.
    sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com
    Tags: None
    • Shadow
      PHD in Sh!t Disturbing

      250+ Posts
      • Sep 2011
      • 455
      #2
      Re: Bizhub 361 memory full / insufficient memory when scanning

      try doing a logical format on the drive and then test the system.
      $hit Happens - Deal with it and move on.....................................sigpic....................................Lock & Load

        Comment

        • blazebusiness
          SanDiegoCopierRepair.com

          Site Contributor
          1,000+ Posts
          • Apr 2010
          • 1250
          #3
          Re: Bizhub 361 memory full / insufficient memory when scanning

          Originally posted by Shadow
          try doing a logical format on the drive and then test the system.
          Just got the call today and tomorrow in the morning I'll go there and start with that. Thanks for responding. Have you seen that problem before? I've seen insufficient memory indicated with the fax function before which turned out to be the CF card but never had this happen with the scanning feature.
          Last edited by blazebusiness; 09-13-2012, 04:36 AM.
          sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

            Comment

            • Shadow
              PHD in Sh!t Disturbing

              250+ Posts
              • Sep 2011
              • 455
              #4
              Re: Bizhub 361 memory full / insufficient memory when scanning

              yes I have seen this before. it is generally corruption on the HDD from all the scanning and such.
              $hit Happens - Deal with it and move on.....................................sigpic....................................Lock & Load

                Comment

                • dallas
                  Trusted Tech

                  100+ Posts
                  • Jun 2008
                  • 115
                  #5
                  Re: Bizhub 361 memory full / insufficient memory when scanning

                  Check also the CF Card. Search for the "flatdir" directory on CF Card and erase all content.

                    Comment

                    • blazebusiness
                      SanDiegoCopierRepair.com

                      Site Contributor
                      1,000+ Posts
                      • Apr 2010
                      • 1250
                      #6
                      Re: Bizhub 361 memory full / insufficient memory when scanning

                      Sorry to take so long to update this post.......work has been insanely busy. Went out to copier and the customer can scan 14 pages but no more than 14 before memory full message deleting job comes up. (They used to be able to do 50 or more). They scan to a folder on the computer in pdf format. Went to service mode and under "option" hdd showed it was not installed so I enabled the hard drive and cycled main power and now in service mode it shows it is installed but if you print out the machine configuration under "list" in service mode it shows hdd unset and not installed. Ran the hdd check in service mode and it comes up as all sectors good no errors. But list printout still showing hard drive not installed. Any ideas appreciated.
                      sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22941
                          #7
                          Re: Bizhub 361 memory full / insufficient memory when scanning

                          I had something similar happen on a C360. No scanning, won't print barcodes. The HDD showed not installed, UnSet in service mode. I changed it to Set in service mode, Re-entered all scanning data, reloaded barcode font, and all is good.

                          Unable to fax, scan, or use User Boxes. User Box and Fax/Scan buttons only double-beep. One-Touch User Box Registration button is absent from Utility/Counter menu. Barcodes are not printed from BAAN print jobs. Hard drive is disabled (un-set). To enable HDD: press Utility/Counter > Meter Count > Check Details > stop 00 stop 01 > System 2 > HDD > Installed > End > Exit. Perform data clear. Re-enter IP and SMTP information. Load Movie Data. Load Barcode to HDD.
                          =^..^=
                          Last edited by blackcat4866; 09-19-2012, 12:55 AM.
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • blazebusiness
                              SanDiegoCopierRepair.com

                              Site Contributor
                              1,000+ Posts
                              • Apr 2010
                              • 1250
                              #8
                              Re: Bizhub 361 memory full / insufficient memory when scanning

                              Ok, to close out this post........hard drive was completely absent from machine. Since customer did not have the hd-509 option the scanning was limited. Funny thing was since I was erroneously told that they had purchased a machine with a hard drive I went into service mode under option and installed/enabled the drive and the copier accepted this input with no error code. If you install the fax under option in this machine when it does not have the fax option installed you get an error code but not with the HDD. Anyway, the fix was to sell the customer the hard drive. Thanks for the replies.
                              sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22941
                                  #9
                                  Re: Bizhub 361 memory full / insufficient memory when scanning

                                  Thanks for following up. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

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