Bizhub 363 can't enter interrupt mode.

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  • drimouxlas
    Technician
    • Oct 2012
    • 27
    #1

    [Misc] Bizhub 363 can't enter interrupt mode.

    Today i installed two brand new 363's and during the demonstration to the customer one of them couldn't enter the interruption mode i was getting the false entry sound every time i pushed the button i tried almost everything (fw update etc.) still nothing. I would appreciate any help or ideas 'cause i have to come up with a solution on friday thanks.
    Tags: None
    • SmellsHot
      Head Tech

      500+ Posts
      • Dec 2009
      • 512
      #2
      Re: Bizhub 363 can't enter interrupt mode.

      Is their an original on the glass or in the ADF, how about anything in the queue?
      Everyone has the right to be stupid. Some people just abuse this privelage more than others

        Comment

        • drimouxlas
          Technician
          • Oct 2012
          • 27
          #3
          Re: Bizhub 363 can't enter interrupt mode.

          i tried with a 3 different print jobs and some copy jobs.the thing is that i set two of them up in the same room so if you hit the interrupt key to the other one even during ready to copy screen the led on the button goes on.i went through every menu admin, service mode user etc even lookin for special fw just in case but there is nothing it must be something pretty simple but i just can't see it.

            Comment

            • TheOwl
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2008
              • 1732
              #4
              Re: Bizhub 363 can't enter interrupt mode.

              Silly question, but do both have HDD's and is it 100% verified that the HDD is to installed on the trouble machine?

              Doing a firmware upgrade on some Konica Minolta machines has been known to disable the HDD but is as simple as:

              Service Mode > System 1 > HDD > Installed (I think it is System 1, if not then it is System 2).
              Please don't ask me for firmware or service manuals as refusal often offends.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22941
                  #5
                  Re: Bizhub 363 can't enter interrupt mode.

                  Originally posted by TheOwl
                  ... (I think it is System 1, if not then it is System 2).
                  I think it's System 2, and you'll have to re-load the movie data. It will be gone. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • drimouxlas
                      Technician
                      • Oct 2012
                      • 27
                      #6
                      Re: Bizhub 363 can't enter interrupt mode.

                      thanks for the replies both hdd's are checked installed plus i created a user box just to make sure.i thought maybe a format will fix it i got the movie data i guess i'll try it today.thanks again everyone.

                        Comment

                        • drimouxlas
                          Technician
                          • Oct 2012
                          • 27
                          #7
                          Re: Bizhub 363 can't enter interrupt mode.

                          Well we tried everything formating hd,upgrades to several different fws we are doomed with this interrupt mode there's nothing else left to do need ideas....thanks

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