KM Bizhub C350 Network Issues when print and scanning

[nihmble]

My machine will not accept a print over the network.
I have installed, and re-installed the drivers to no avail.
I can ping it fine.
I can access it on the web server just fine.
It is in perfect working order.
I have had it set for both a fixed IP and DHCP with no difference either way.

When I send a print, it acts as though everything is perfectly fine.
The PC sends it and it leaves the que on the PC (Windows 7 Ultimate) just fine.
It indicates no error in the printing or sending of the que.
But when I look on the copier it does not show up in the job que.
It is as if it recieves the information and does nothing with it.
The data light blinks green on and off.

I have it set up for TCP raw, directly to the IP and port 9100.
I have even tried setting the network settings to default and starting from scratch with no joy.

I have complete administrative control over the whole system. I can log in and out and change anything I need to.

Where are the print jobs going?

I have also been unable to get it to send a scan out as an email. It has always done this fine in the past.

It had always printed over the network fine in the past as well, up until about a year ago.

[JSC]

Re: KM Bizhub C350 Network Issues when print and scanning

Ok a couple of questions:-

does the machine have a fiery?
is the machine set up with pin codes?
have you tried printing with a lapie direct to the machine with a cross over cable?
does the data light flash at all when you try printing?

[nihmble]

Re: KM Bizhub C350 Network Issues when print and scanning

Ok a couple of questions:-

does the machine have a fiery?
is the machine set up with pin codes?
have you tried printing with a lapie direct to the machine with a cross over cable?
does the data light flash at all when you try printing?

Direct with crossover cable gives the same. PINGS fine, I can connect to the web server fine, I can access files I saved in my user box fine., etc)
The machine is NOT set up with pin codes. At least it never had been and I would not have added them.
The data light flashed all the time regardless of whether I am printing or not. It even flashed if the Ethernet is disconnected.

I hit print, it shows it on the PC Print que, it says spooling, sending, and then it leaves the que. But nothing actually happens on the C350.

I do not believe i have a Fiery, although I can't say for certain because I am not entirely sure what it looks like and where it would go.

[Darren King]

Re: KM Bizhub C350 Network Issues when print and scanning

Is it a Post Script/ PCL issue? I'm not sure if the C350 onboard print controller is PCL or PS.

[nihmble]

Re: KM Bizhub C350 Network Issues when print and scanning

Is it a Post Script/ PCL issue? I'm not sure if the C350 onboard print controller is PCL or PS.

There are drivers for both. I have tried both. PCL was what I was using orginally and I know that it have worked with PCL in the past.

[JSC]

Re: KM Bizhub C350 Network Issues when print and scanning

It's strange the data light is always flashing........can you get on to the web page of the device? I know you said you have set it to DHCP with no change, but if you unplug it from the network can you still ping it, ie is there something else on the network with the same IP address.

ps.
the fiery is a box hanging on the back of the machine that you print to. From memory it will be called a x3e on that machine, but I could be wrong.

[EarthKmTech]

Re: KM Bizhub C350 Network Issues when print and scanning

The internal controller on the archaic c350 does not support PS it talks PCL only. PS was only possible when an external controller was fitted, such as a fiery or a peerless.

C350 does not officially support windows 7, though, there will be a way of getting it to work for the time left it has before support discontinuation in the first world.

[blackcat4866]

Re: KM Bizhub C350 Network Issues when print and scanning

I didn't hear anything about duplicate IP's yet. When you unplug the MFP, can you still ping the address? If yes, some other network card is snatching up the print job before it can get to the MFP. =^..^=

[nihmble]

Re: KM Bizhub C350 Network Issues when print and scanning

It's strange the data light is always flashing........can you get on to the web page of the device? I know you said you have set it to DHCP with no change, but if you unplug it from the network can you still ping it, ie is there something else on the network with the same IP address.

ps.
the fiery is a box hanging on the back of the machine that you print to. From memory it will be called a x3e on that machine, but I could be wrong.

I think you missed some of what was said above. But no, there is zero chance that something else on the network has the same IP. Especially if you consider again that

A) I was connected directly with a crossover cable.
B) I have complete access to the Page Scope webserver of the machine
C) I am able to download files from the HD of the machine.

There is absolutely nothing wrong with the Ethernet connection. That is the one thing I am certain of is not an issue.

There is definitely no Fiery.

[nihmble]

Re: KM Bizhub C350 Network Issues when print and scanning

The internal controller on the archaic c350 does not support PS it talks PCL only. PS was only possible when an external controller was fitted, such as a fiery or a peerless.

C350 does not officially support windows 7, though, there will be a way of getting it to work for the time left it has before support discontinuation in the first world.

I am noticing now that I misstyped that it is a C350 when in fact it is a C351.
There are indeed Windows 7 drivers available here
Support & Drivers Search Results | Product: bizhub C351
and both PS and PCL are noted.
I am using PCL.

[nihmble]

Re: KM Bizhub C350 Network Issues when print and scanning

I didn't hear anything about duplicate IP's yet. When you unplug the MFP, can you still ping the address? If yes, some other network card is snatching up the print job before it can get to the MFP. =^..^=

For the record:

Unplug the copier = NO PING
Plug in the copier = PING

Direct connection with crossover cable.
Please trust that it has nothing to do with the Ethernet connection.

[JSC]

Re: KM Bizhub C350 Network Issues when print and scanning

For the record:

Unplug the copier = NO PING
Plug in the copier = PING

Direct connection with crossover cable.
Please trust that it has nothing to do with the Ethernet connection.

For me the next step would be to flash the firmware, and maybe reset the nic, both of which will need a tec.

good luck.

[EarthKmTech]

Re: KM Bizhub C350 Network Issues when print and scanning

yep,

now that we actually know what model it is, we can offer a more reasonable solution.

IF the NIC configuration has become corrupt on the device there is a special card available to initilize the NIC. Its on the NVRAM recovery card. DO NOT initialize the NVRAM, only the NIC. (at this stage)

Not a technician? This conversation ends now, this is not an end user process.

[pepper38_cnd]

Re: KM Bizhub C350 Network Issues when print and scanning

Your symptoms if I understand is the inability to print / scan and a blinking data light?
I will assume this is not the result of a bauched attempt at upgrading firmware or someone poking arround in service mode.
So you have probably got a corrupt job on the HDD that keeps trying to spool every time the HDD becomes ready. This could be fax or a print job but more than likely a print job. The solution is to formmat the HDD followed by a Data Clear. Keep in mind anything related to the HDD will be errased and some settings will have to be repreformed after the Data Clear.
This could also be the result of a failing HDD if so you may end up with an error code after formatting.
If the above solves your problem, to avoid this happening again refrain from trying to print web pages from IE and Win7!

[TheOwl]

Re: KM Bizhub C350 Network Issues when print and scanning

Then if all else fails, RAM...