KM Bizhub C552 - fuser low temperature

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  • mkoltowski
    Technician
    • Apr 2010
    • 40
    #1

    KM Bizhub C552 - fuser low temperature

    Hello.

    When I print on Bizhub C552 on thick paper, it seem like fuser don't heats so high and print on page is detached.

    I set paper to thick 4.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22662
      #2
      Re: KM Bizhub C552 - fuser low temperature

      How heavy is this thick paper in grams/meter2? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • mkoltowski
          Technician
          • Apr 2010
          • 40
          #3
          Re: KM Bizhub C552 - fuser low temperature

          It's 200 g/m.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22662
              #4
              Re: KM Bizhub C552 - fuser low temperature

              And the fact that you can choose thick4 means that you're feeding it from the bypass.

              Perhaps the temperature is too high not too low. The end result is indistinguishable. According to the operators manual 200g/m2 qualifies as thick2. I would suggest setting a tray (any tray can feed thick2) for thick 2 and try it. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • EarthKmTech
                  Step aside, noob

                  1,000+ Posts
                  • May 2009
                  • 2142
                  #5
                  Re: KM Bizhub C552 - fuser low temperature

                  make sure it is actually feeding through in thick mode. I get this all the time from customers who set the tray as thick and then send the print job as plain paper and wonder why it doesnt fuse properly.

                  If the machine comes up with an error that you have to continue from, and the paper is running through the machine at full speed, ie, the same speed normal paper runs, your not doing it right.

                    Comment

                    • tech51
                      Senior Tech

                      500+ Posts
                      • Jan 2009
                      • 844
                      #6
                      Re: KM Bizhub C552 - fuser low temperature

                      FYI, if the paper is glossy or coated in some way it probably wont fix correctly. Had a acustomer trying to run 160gsm glossy through a C451 and that wouldnt fix properly no matter what you set it on. Coated stock isnt supported on these models.

                        Comment

                        • krazeekidz3
                          Technician
                          • Jan 2010
                          • 48
                          #7
                          Re: KM Bizhub C552 - fuser low temperature

                          I have a customer with exactly the same problem and same machine. I'm gonna try to replace the fuser and see if that solves the problem. My customer has a very large job to complete and the fuser should still be under warranty. Hopefully!!!
                          Lately, it seems like "fusers not heating", is a common problem, black & white and color ones, alike!! Hmmm??!!

                            Comment

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