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mrwho
02-01-2013, 09:51 AM
The machine scans the document to be sent by fax and then the panel freezes (if I open the front door it will aknowledge it).

I'm visiting the customer today, and I'll try the usual (firmware update, nvram restore, the works).

What I'd like to know is this: has this ever happen to you and how (and if) did you fix it?

Cheers!

mrwho
02-01-2013, 11:46 AM
Solved.

Tried firmware update to no avail.

Then noticed the fax target (on the marketing area) was on JP instead of EU. Also the HDD was disabled. Solved those two, rebooted the machine and fax now works.

Thanks to all who took the time to read this.

Cheers!

EarthKmTech
02-01-2013, 10:57 PM
that must of been the first time they ever tried using it as it never would of worked like that.

How did the hdd get turned off and why was the fax target set to japan - was a data clear or nvram initialize done recently ?

those settings dont just change by them selves.

mo0651
02-01-2013, 11:18 PM
It is a c250.......anything can happen!

mrwho
02-01-2013, 11:22 PM
Yup, it was an NVRAM restore.

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